Sales Coordinator

Dmatics It Solutions; Dadri; On-site; INR 450,000 - 650,000; Full time

Job summary

Dmatics It Solutions is seeking a Sales Coordinator to manage follow-ups with customers and prospects, prepare quotations, and coordinate with the sales and presales teams. The role involves CRM maintenance, scheduling client meetings, and ensuring timely invoicing and documentation.

The ideal candidate will have 2+ years in a sales coordination or administration role within IT/B2B technology, with strong English communication and organizational skills.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 2+ years of experience as Sales Coordinator or Sales Administrator in IT/B2B tech.
• Excellent written and spoken English.
• Hands-on CRM experience (Zoho/Odoo/Salesforce) and MS Office, especially Excel.

Responsibilities

• Make follow-up calls and emails to customers on quotations, proposals and open enquiries.
• Track open quotations and opportunities and remind sales team of follow-ups, deadlines and renewals.
• Schedule client meetings, calls and site visits and manage sales calendars.
• Keep the CRM up to date: contacts, opportunities, deal stages, activities and deal lines.

Skills

CRM experience

Office skills

English proficiency

Organisational skills

Education

Bachelor's degree in Business Administration or related field

Tools

Zoho

Odoo

Salesforce

MS Office

Excel

Job description

JOB RESPONSIBILITIES

• Make follow-up calls and send follow-up emails to customers and prospects on quotations, proposals and open enquiries, on behalf of the sales team.
• Track open quotations and opportunities, and remind sales team of pending follow-ups, deadlines and renewals.
• Schedule client meetings, calls and site visits, and manage the sales teams calendars.
• Keep the CRM up to date: contacts, opportunities, deal stages, activities and deal lines (cost, margin and price).
• Prepare quotations, proposals and presentations in coordination with the sales and presales teams.
• Request prices, availability and deal registrations from vendors and distributors.
• Process customer purchase orders and coordinate with Accounts and Operations on invoicing, delivery and payment follow-up.
• Prepare weekly and monthly sales reports, pipeline and GP summaries for management.
• Answer customer enquiries by phone, email and WhatsApp, and route them to the right sales team member.
• Maintain organised records of quotations, tenders, contracts and other sales documents.
• Support events and marketing activities, such as exhibitions and customer sessions, when required.

REQUIREMENTS

• Bachelors degree in Business Administration or a related field.
• 2+ years of experience as a Sales Coordinator or Sales Administrator, ideally with an IT, system integration or B2B technology company.
• Excellent written and spoken English.
• Hands-on experience with a CRM (such as Zoho, Odoo or Salesforce) and MS Office, especially Excel.
• Confident, friendly and professional on the phone, and comfortable following up with customers.
• Highly organised and detail-oriented, able to manage several priorities and deadlines at once.
• Basic understanding of IT products (servers, networking, security) is a plus.