Sales Support Coordinator

Ryan Logitech; New Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

Ryan Logitech Pvt Ltd in Delhi seeks a proactive Sales Support & Coordination specialist to assist the sales team with quotes, proposals, and presentations for Air/Sea freight. You will coordinate with operations, pricing teams, and overseas agents to secure accurate, competitive rates and manage CRM records.

Ideal candidates have 1–5 years in freight forwarding sales support, strong communication, and proficiency in MS Office and CRM systems.

Qualifications

• Strong communication and interpersonal abilities.
• Proficient in MS Office and CRM systems.
• Ability to multitask, prioritise, and manage time effectively.
• Detail-oriented with analytical and administrative skills.
• Customer-centric mindset and proactive approach.

Responsibilities

• Assist the sales team in preparing freight quotations, proposals, and service presentations.
• Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
• Maintain and update sales databases, client records, rate sheets, and CRM platforms.
• Support follow-ups on quotations and convert leads into confirmed shipments.
• Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
• Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
• Assist in onboarding new clients and maintaining long-term customer relationships.
• Liaise with internal departments to ensure accurate information flow and smooth operations.
• Track shipments and provide status updates to clients and stakeholders.
• Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
• Coordination with Over-Seas Agent Offices.
• Coordination with Air & Sea freight, Import and Export Departments.
• Prepare sales reports, performance summaries, and forecasting data.
• Ensure accurate documentation is shared with clients and internal teams.
• Support the preparation of agreements, contracts, and service-level documents.

Skills

Communication skills

Interpersonal skills

Time management

Analytical skills

Administrative skills

Customer-centric mindset

Multitasking

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

Tools

MS Office Suite

CRM systems

Job description

Role & responsibilities

Sales Support & Coordination

• Assist the sales team in preparing freight quotations, proposals, and service presentations.
• Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
• Maintain and update sales databases, client records, rate sheets, and CRM platforms.
• Support follow-ups on quotations and convert leads into confirmed shipments.

Customer Interaction & Relationship Management

• Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
• Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
• Assist in onboarding new clients and maintaining long-term customer relationships.

Logistics Coordination

• Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
• Track shipments and provide status updates to clients and stakeholders.
• Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
• Coordination with Over-Seas Agent Offices
• Coordination with Air & Sea freight, Import and Export Departments.

Reporting & Documentation

• Prepare sales reports, performance summaries, and forecasting data for management review.
• Ensure accurate documentation is shared with clients and internal teams.
• Support the preparation of agreements, contracts, and service-level documents.

Skills & Qualifications

Educational Background

• Bachelors degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Professional Experience

• 1–5 years of experience in sales coordination / Inside Sales / Sales Support in the field of freight forwarding for Air and Sea Freight.
• Knowledge of freight forwarding(Air/Sea), INCOTERMS.

Core Skills

• Strong communication and interpersonal skills.
• Proficiency in MS Office (Excel, PowerPoint, Word) and CRM systems.
• Ability to multitask, prioritise, and manage time effectively.
• Detail-oriented with strong analytical and administrative skills.
• Customer-centric mindset with a proactive approach.

Preferred candidate profile