Walk-in | Guest Relation Executive

Rhea Healthcare; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

Rhea Healthcare in Hyderabad is seeking a Guest Relations Executive to ensure a smooth, patient-centric experience throughout hospital visits. You will engage with patients and attendants, guide them through OPD, diagnostics, billing, and admissions, and coordinate with multiple departments to resolve queries promptly.

The role requires 1–3 years of experience, a graduate degree, and strong communication in English; Telugu/Hindi knowledge is a plus.

Qualifications

• Graduate degree is required.
• Excellent communication and interpersonal skills are essential.
• Experience in guest relations or front office in healthcare or hospitality is preferred.

Responsibilities

• Welcome and assist patients, attendants, and visitors in a courteous and professional manner.
• Provide guidance regarding OPD, diagnostics, billing, admissions, and other hospital services.
• Attend to patient queries and resolve concerns promptly.
• Coordinate with Front Office, Billing, Nursing, Doctors, Diagnostics, and other departments for smooth service.
• Handle patient feedback, complaints, and requests professionally.

Skills

Communication

Interpersonal skills

Patient-centric

Active listening

Problem-solving

Coordination

Teamwork

English proficiency

Telugu/Hindi knowledge

Education

Graduate in any discipline

Tools

MS Office

Job description

Job Location: Hyderabad

Industry: Healthcare / Hospital

Department: Guest Relations / Front Office

Employment Type: Full-Time

Experience: 1–3 Years

Qualification: Graduate in any discipline

Job Summary;

We are looking for a friendly, professional, and patient-focused Guest Relations Executive to ensure a smooth and positive experience for patients and their attendants throughout their hospital visit.

Key Responsibilities:

• Welcome and assist patients, attendants, and visitors in a courteous and professional manner.
• Provide guidance regarding OPD, consultations, diagnostics, billing, admissions, and other hospital services.
• Attend to patient and attendant queries and resolve concerns promptly.
• Coordinate with Front Office, Billing, Nursing, Doctors, Diagnostics, and other departments for smooth patient service.
• Handle patient feedback, complaints, and requests professionally.
• Follow up on patient concerns and ensure timely resolution.
• Assist patients with navigation within the hospital premises.
• Support VIP and special-category patients when required.
• Maintain proper communication and coordination with internal departments.
• Conduct patient rounds/feedback collection as assigned.
• Maintain a professional and welcoming environment at the reception and guest relations desk.
• Prepare and maintain required reports and records.
• Ensure compliance with hospital policies, service standards, and patient confidentiality.

Required Skills:

• Excellent communication and interpersonal skills.
• Pleasant personality with a patient-centric approach.
• Good listening and problem-solving abilities.
• Ability to handle difficult or emotional situations calmly.
• Good coordination and teamwork skills.
• Basic computer knowledge and MS Office skills.
• Good command of English; knowledge of Telugu/Hindi will be an added advantage.

Preferred Candidate:

• Candidates with experience in hospitals, healthcare, hotels, hospitality, customer service, or front office are preferred.
• Should be comfortable working in a hospital environment and in rotational shifts.
• Strong focus on patient satisfaction and service quality.

Salary: As per industry standards / based on experience.

Key Skills:

• Guest Relations, Patient Relations, Hospital Front Office, Customer Service, Patient Experience, Communication Skills, Complaint Handling, Coordination, Healthcare Services.