Front Office Trainee

VALIYATH INSTITUTE OF MEDICAL SCIENCES; Kerala; On-site; INR 150,000 - 210,000; Full time

Job summary

VALIYATH INSTITUTE OF MEDICAL SCIENCES in Kerala invites applications for a full-time receptionist to welcome patients, register them, schedule appointments, and handle inquiries.

The role requires good communication, basic computer skills, and a professional attitude. Fresh graduates are welcome; prior reception or customer service experience is a plus. The position is in-person at the hospital front desk.

Qualifications

• Graduation is required.
• Freshers are welcome; prior reception/customer service experience is a plus.
• Strong communication and basic computer skills are essential.

Responsibilities

• Welcome and assist patients and visitors professionally.
• Handle patient registration and appointment scheduling.
• Attend phone calls and respond to patient inquiries.
• Guide patients to the appropriate departments.
• Coordinate with hospital departments to ensure smooth patient flow.
• Maintain patient records and update information in the hospital system.
• Assist with billing and payment procedures when required.
• Handle patient queries and direct complaints to the appropriate department.
• Maintain front office records and documentation.
• Ensure a professional and patient-friendly reception environment.

Skills

good communication

basic computer knowledge

interpersonal skills

professional attitude

willingness to learn

Education

Graduate

Job description

Qualification: Graduate

Experience : Freshers can apply. Previous experience in reception or costumer service is an advantage

Key Responsibilities:

Welcome and assist patients and visitors professionally.

Handle patient registration and appointment scheduling.

Attend phone calls and respond to patient inquiries.

Guide patients to the appropriate departments.

Coordinate with hospital departments to ensure smooth patient flow.

Maintain patient records and update information in the hospital system.

Assist with billing and payment procedures when required.

Handle patient queries and direct complaints to the appropriate department.

Maintain front office records and documentation.

Ensure a professional and patient-friendly reception environment.

Required Skills:

Good communication skills, basic computer knowledge, interpersonal skills, a professional attitude, and a willingness to learn.

Job Types:

Full-time, Permanent

Work Location:

In person