Receptionist

Saaol Heart Center; Dehradun; On-site; INR 280,000 - 420,000; Full time

Job summary

Saaol Heart Center is seeking a professional Receptionist to manage front-desk operations and ensure a welcoming experience for patients and visitors.

The role requires strong communication, coordination, and organizational skills, with experience in healthcare settings and familiarity with CRM/HRM and billing processes.

Qualifications

• Minimum 3+ years of experience as a Receptionist/Front Desk Executive in healthcare settings.
• Proficient in CRM/HRM software and MS Office.
• Knowledge of billing and payment handling.
• Excellent communication and interpersonal skills.
• Professional, polite, and patient-friendly approach.
• Strong coordination, multitasking, and organizational skills.

Responsibilities

• Manage day-to-day reception and front-desk operations.
• Handle patient enquiries, calls, and appointment scheduling.
• Maintain patient records and follow-ups through CRM/HRM.
• Coordinate with doctors and internal teams for smooth patient flow.
• Handle basic billing, payment entries, and receipts.
• Maintain daily records, reports, and front-office documentation.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Tools

CRM/HRM software

MS Office

Job description

About the Role:

We are looking for a professional and well-presented Receptionist to manage front-desk operations and ensure a smooth and welcoming experience for patients and visitors.

Key Responsibilities:

• Manage day-to-day reception and front-desk operations
• Handle patient enquiries, calls, and appointment scheduling
• Maintain patient records and follow-ups through CRM/HRM
• Coordinate with doctors and internal teams for smooth patient flow
• Handle basic billing, payment entries, and receipts
• Maintain daily records, reports, and front-office documentation
• Ensure professional and courteous patient handling

Requirements:

• Minimum 3+ years of experience as a Receptionist / Front Desk Executive, preferably in healthcare, hospital, clinic, or wellness
• Good knowledge of CRM/HRM software and MS Office
• Basic knowledge of billing and payment handling
• Excellent communication and interpersonal skills
• Professional, polite, and patient-friendly approach
• Strong coordination, multitasking, and organizational skills

Ideal Candidate:

• Confident and well-presented
• Professional and organized
• Good at patient communication and coordination
• Able to independently manage front-desk responsibilities