Walk-in | Process Executive - Voice Process

LabourNet; Chennai; Presencial; INR 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Medical insurance

Two weekly offs 5 days working and 2

Resumo da oferta

LabourNet in Chennai, India seeks a customer care professional to handle inbound and outbound calls, respond to emails, and gather necessary data from internal tools to substantiate transaction validity. The role requires strong communication, attention to detail, and the ability to work across 24/7 shift timings.

Ideal candidates will have a graduate degree, excellent verbal and written communication, analytical skills, fast learning, and strong multitasking abilities to manage priorities

Qualificações

• Strong verbal & written communication skills.
• Good Analytical skills.
• Quick Learning Ability.
• Ability to multi-task, set priorities & manage time effectively.
• Attention to detail.

Responsabilidades

• Handle inbound and outbound calls to resolve customer queries.
• Respond to customer queries via email.
• Gather data from internal tools to substantiate transaction validity and determine action.
• Assist customers with information to ensure service quality.

Conhecimentos

Verbal communication

Written communication

Active listening

Multi-tasking

Formação académica

Graduate

Descrição da oferta de emprego

Key Responsibility Area:

The fundamental duties & tasks the define the job are:

• Responsible for inbound & outbound calls with end customersto resolve customer queries.
• Responsible for reverting customer queries via email.
• Gather appropriate data from the internal tools to substantiate transaction validity, evaluate

information gathered & determine the appropriate course of action.

• Responsible for providing high quality customer service by responding to telephone inquiries and

customer requests

ligibility Criteria:

• Education Graduate
• Strong verbal & written Communication Skills.
• Flexible to work in 24*7 shift timings.
• Eligibility Criteria:perience in US or UK customer care support.

Essential duties and responsibilities:

• Comply with data integrity and security policies
• Follow required procedure & guidelines

The ideal candidate for this role would have:

• Strong verbal & written communication skills along with active listening
• Good Analytical skills
• Quick Learning Ability
• Ability to multi-task, set priorities & manage time effectively
• Attention to detail

Benefits & Perks:

• Competitive Salary
• Medical insurance
• Two weekly offs 5 days working and 2 Week Offs
• Hassle-free transit to work – Cab facility available for pick & drop