Voice Process Executive

Habuild Healthtech; Nagpur District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Health Insurance

Yoga Subscription

Gym Reimbursement

Overtime Pay

Rewards & Recognition

Growth Opportunities

Job summary

Habuild Healthtech in Nagpur is seeking a confident Voice Process Executive with strong English communication to handle customer interactions via calls and chats while delivering effective solutions.

You will manage multiple chats and calls, maintain records, meet daily targets, and follow company guidelines. The role emphasizes a professional, patient, and problem-solving mindset with growth opportunities.

Qualifications

• Excellent verbal and written English communication.
• Clear, confident speaking ability.
• Strong listening, multitasking, and problem-solving skills.
• Ability to handle calls and multiple chats simultaneously.
• Willingness to learn and adapt.

Responsibilities

• Handle customer queries and concerns through voice calls and chat support.
• Manage multiple chats and calls efficiently while maintaining service quality.
• Provide clear, accurate, and timely resolutions to customers.
• Maintain a professional and positive tone during customer interactions.
• Understand customer concerns and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Meet daily performance and quality targets.
• Follow company processes and guidelines.
• Perform additional responsibilities as assigned.

Skills

Excellent English

Multitasking

Customer handling

Problem solving

Call & chat handling

Job description

Voice Process Executive

About the Role

We are looking for a confident and customer-focused Voice Process Executive with strong English communication skills to handle customer interactions through calls and chats while providing effective solutions.

Role & Responsibilities

• Handle customer queries and concerns through voice calls and chat support.
• Manage multiple chats and calls efficiently while maintaining service quality.
• Provide clear, accurate, and timely resolutions to customers.
• Maintain a professional and positive tone during customer interactions.
• Understand customer concerns and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Meet daily performance and quality targets.
• Follow company processes and guidelines.
• Perform additional responsibilities as assigned.

Preferred Candidate Profile

• Excellent verbal and written English communication skills.
• Clear, confident, and professional speaking ability.
• Strong listening, multitasking, and problem-solving skills.
• Ability to handle calls and multiple chats simultaneously.
• Good customer-handling and interpersonal skills.
• Patience and emotional intelligence while dealing with customers.
• Ability to work in a target-driven environment.
• Willingness to learn and adapt.

Perks & Benefits

• Health Insurance for you and your family
• Yoga Subscription for you and your family
• Gym Reimbursement
• Overtime Pay
• Rewards and Recognition
• Growth Opportunities