Walk-in | Customer Support Executive

Firstmeridian Global Services; Thane; On-site; INR 240,000 - 360,000; Full time

Job summary

Firstmeridian Global Services in Thane, Maharashtra, is seeking an enthusiastic inbound customer care professional to handle calls, emails, and chats, resolving queries promptly.

The role requires excellent English communication, knowledge of domestic processes, and 0–4 years of experience in a BPO environment.

Qualifications

• Experience in Inbound Customer Care or BPO with 0–4 years.
• Excellent written and spoken English.
• Strong communication and ability to work in a fast-paced environment.

Responsibilities

• Handle calls, emails, and chats to resolve queries.
• Provide accurate information on products/services.
• Meet performance targets for quality, productivity, and sales metrics.

Skills

Inbound Voice Process

English Communication

Job description

Roles and Responsibilities

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication.
• Meet performance targets set by the company for quality, productivity, and sales metrics.

Desired Candidate Profile

• Strong knowledge of Domestic Processes (Inbound Voice Process) including handling international calls.
• Excellent communication skills in English language; ability to work effectively in a fast-paced environment.
• 0-4 years of experience in Inbound Customer Care or related field (BPO industry).