Process Executive - Voice Process

NR Consulting; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

NR Consulting in Chennai, India, invites applications for a customer care role. You will handle inbound and outbound calls, resolve queries, and revert customer emails while maintaining data accuracy from internal tools.

The role requires strong verbal and written communication, a Graduate degree, and flexibility to work 24/7 shifts. Prior US or UK customer care experience of at least six months is preferred and you will join a dynamic team focused on delivering high-quality support.

Qualifications

• Strong verbal and written communication skills.
• Graduate degree required.

Responsibilities

• Handle inbound and outbound calls with end customers to resolve queries.
• Respond to customer queries via email.
• Gather data from internal tools to verify transactions and determine appropriate action.
• Provide high quality customer service by addressing telephone inquiries and requests.

Skills

Communication skills

Education

Graduate

Job description

Role & responsibilities

• Responsible for inbound & outbound calls with end customers to resolve customer queries.
• Responsible for reverting customer queries via email.
• Gather appropriate data from the internal tools to substantiate transaction validity, evaluate information gathered & determine the appropriate course of action.
• Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Preferred candidate profile

• Education Graduate
• Strong verbal & written Communication Skills.
• Flexible to work in 24*7 shift timings.
• Minimum 6-Months experience in US or UK customer care support