Walk-in | Process Executive

Aithent Inc.; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Competitive Salary

Medical insurance

Two weekly offs

Cab facility

Job summary

Aithent Inc. in Gurugram, Haryana, invites applications for a Customer Support Executive. You will handle inbound and outbound calls to resolve customer queries and respond to emails, ensuring timely and accurate information.

The role requires data gathering from internal tools to substantiate transactions, strong verbal and written communication, and the ability to multitask in a fast-paced 24x7 environment. Fresh graduates with at least 6 months U.S./UK support experience are welcome.

Qualifications

• Graduate with strong communication skills.
• Willing to work 24x7 shift timings.
• Minimum 6 months experience in US or UK customer care.

Responsibilities

• Handle inbound and outbound calls to resolve customer queries.
• Revert customer queries via email.
• Gather data from internal tools to substantiate transactions.
• Provide high quality customer service by responding to inquiries.

Skills

Verbal communication

Written communication

Active listening

Data gathering

Time management

Analytical skills

Education

Graduate

Job description

Role & responsibilities

The fundamental duties & tasks the define the job are:

• Responsible for inbound & outbound calls with end customers to resolve customer queries.
• Responsible for reverting customer queries via email.
• Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.
• Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Preferred candidate profile

Eligibility Criteria

• Education Graduate
• Strong verbal & written Communication Skills.
• Flexible to work in 24*7 shift timings.
• Minimum 6-Months experience in US or UK customer care support.

Essential duties and responsibilities

• Comply with data integrity and security policies
• Follow required procedure & guidelines The ideal candidate for this role would have:
• Strong verbal & written communication skills along with active listening
• Good Analytical skills
• Quick Learning Ability
• Ability to multi-task, set priorities & manage time effectively
• Attention to detail

Benefits & Perks

• Competitive Salary
• Medical insurance
• Two weekly offs 5 days working and 2 Week Offs
• Hassle-free transit to work Cab facility available for pick & drop