Walk-in | Customer Service Representative

Chris Johnson; Kalamassery; Vor Ort; INR 279.000 - 391.000; Vollzeit

Benefits dieser Stelle

Health insurance

Provident Fund

Zusammenfassung

Chris Johnson is seeking an experienced customer support specialist to handle international calls, explain products and services, and build lasting customer relationships. The role emphasizes strong English communication, problem solving, and the ability to manage confidential information across rotational day/night shifts.

The ideal candidate will have experience in BPO/call centers, proficiency with Windows and web-based tools, and excellent email writing skills.

Qualifikationen

• Excellent English communication skills, both written and verbal.
• Strong customer service and sales aptitude.
• Experience in international BPO/call center is preferred.
• Proficient with Windows OS and web-based applications.
• Strong email drafting and grammar.
• Ability to handle sensitive information responsibly.

Aufgaben

• Handle customer calls and explain products and services clearly.
• Build strong customer relationships and promote relevant products and services.
• Follow up with customers via telephone after initial contact.
• Understand customer needs, resolve issues, and recommend suitable solutions.
• Maintain product knowledge to deliver excellent customer support.
• Update daily call records and trackers accurately.
• Handle customer information with confidentiality and care.

Kenntnisse

English communication

Customer service

Telecalling

Sales skills

Problem solving

Decision making

Confidentiality

Tools

Windows OS

Web-based apps

Jobbeschreibung

Role & responsibilities:

• Handle customer calls and explain products and services clearly.
• Build strong customer relationships and promote relevant products and services.
• Follows up with customer via telephone following initial contact.
• Understand customer needs, resolve issues, and recommend suitable solutions.
• Maintain product knowledge to deliver excellent customer support.
• Update daily call records and trackers accurately.
• Handle customer information with confidentiality and care.

Preferred candidate profile:

• Relevant experience in an international BPO / call center preferred.
• Excellent English communication skills both verbal and written.
• Strong customer service, telecalling, and sales skills.
• Good knowledge of Windows and web-based applications.
• Excellent email drafting skills with accurate grammar.
• Strong problem-solving and decision‑making abilities.
• Ability to handle sensitive customer information responsibly.
• Willingness to work in rotational day/night shifts.

Perks and benefits:

• Health insurance
• Provident Fund