Walk-in | Customer Support Executive

Growcap Creditwise; Chhalera; On-site; INR 180,000 - 320,000; Full time

Job summary

Growcap Creditwise is seeking an Executive for our Blended Process (Voice & Email) to deliver exceptional customer service across calls and email channels. You will handle queries, resolve issues, and manage escalations with a focus on accuracy and timely resolution.

The ideal candidate will have 6 months to 2 years of customer service experience, excellent communication skills, and a detail-oriented approach.

Qualifications

• Graduate in any discipline.
• 6 months to 2 years of experience in customer service, voice process, email support, or blended process.
• Excellent verbal and written communication skills.
• Customer-focused, empathetic, and detail-oriented.
• Immediate Joiners Preferred.
• Proficient in basic computer operations and MS Excel.

Responsibilities

• Handle customer queries and complaints through inbound/outbound calls and email communication.
• Resolve customer issues, service requests, and escalations within defined turnaround times (TAT).
• Provide accurate information and effective solutions while maintaining professional communication.
• Follow up with customers to ensure timely resolution and customer satisfaction.
• Draft and respond to customer emails with proper grammar, clarity, and a professional tone.
• Coordinate with internal departments to resolve complex customer issues.
• Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
• Identify customer concerns and take appropriate action to prevent repeated escalations.
• Ensure compliance with company policies, process guidelines, and quality standards.
• Achieve daily and monthly targets for productivity, quality, response time, and customer satisfaction.

Skills

Communication skills

Problem solving

Customer focus

MS Excel basics

Education

Graduate in any discipline

Tools

MS Excel

Job description

We are looking for a sharp, customer-focused, empathetic, and detail-oriented Executive for our Blended Process (Voice & Email). In this role, you will handle customer queries, resolve service-related issues, manage escalations, and provide timely support through both inbound/outbound calls and email communication. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the ability to deliver a seamless customer experience across multiple communication channels.

Role & responsibilities

• Handle customer queries and complaints through inbound/outbound calls and email communication.
• Resolve customer issues, service requests, and escalations within defined turnaround times (TAT).
• Provide accurate information and effective solutions while maintaining professional communication.
• Follow up with customers to ensure timely resolution and customer satisfaction.
• Draft and respond to customer emails with proper grammar, clarity, and a professional tone.
• Coordinate with internal departments to resolve complex customer issues.
• Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
• Identify customer concerns and take appropriate action to prevent repeated escalations.
• Ensure compliance with company policies, process guidelines, and quality standards.
• Achieve daily and monthly targets for productivity, quality, response time, and customer satisfaction.

Preferred candidate profile

• Graduate in any discipline
• Immediate Joiners Preferred
• 6 months to 2 years of experience in customer service, voice process, email support, or blended process preferred.
• Excellent verbal and written communication skills.
• Strong customer-handling, problem-solving, and escalation-management abilities.
• Good email drafting skills with professional communication etiquette.
• Ability to handle inbound/outbound calls and emails efficiently.
• Proficient in basic computer operations and MS Excel.
• Customer-focused, empathetic, and detail-oriented approach