Process Executive

LabourNet; Chennai; On-site; INR 279,000 - 391,000; Full time

Benefits offered by this job

5 days working with 2 weekly offs

Cab facility for pick-up and drop-off

Job summary

LabourNet is seeking a customer support professional in Chennai, India to handle inbound and outbound calls and email inquiries. You will verify transactions, analyze information, and take actions to resolve issues while maintaining high customer service standards.

The role requires 6 months of international customer care experience, strong English communication, and the ability to multitask in a fast-paced environment with 24/7 rotational shifts.

Qualifications

• Bachelor's degree? Not specified, any graduate.
• Minimum 6 months of experience in US/UK customer support or international customer care.
• Strong verbal and written English communication skills.
• Good analytical, problem-solving, and active listening skills.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Willingness to work in 24/7 rotational shifts.

Responsibilities

• Handle inbound and outbound customer calls to resolve queries.
• Respond to customer inquiries and requests via email.
• Verify transaction details using internal tools and systems.
• Analyze information and take appropriate action to resolve customer issues.
• Maintain high standards of customer service and customer satisfaction.
• Follow company procedures, guidelines, and data security policies.

Skills

English communication

Analytical thinking

Education

Graduate degree

Job description

Key Responsibilities

• Handle inbound and outbound customer calls to resolve queries.
• Respond to customer inquiries and requests via email.
• Verify transaction details using internal tools and systems.
• Analyze information and take appropriate action to resolve customer issues.
• Maintain high standards of customer service and customer satisfaction.
• Follow company procedures, guidelines, and data security policies.

Eligibility Criteria

• Any graduate.
• Minimum 6 months of experience in US/UK customer support or international customer care.
• Strong verbal and written English communication skills.
• Good analytical, problem-solving, and active listening skills.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Willingness to work in 24/7 rotational shifts.

Benefits & Perks

• Competitive salary.
• Medical insurance.
• 5 days working with 2 weekly offs.
• Cab facility for pick-up and drop-off.