Walk-in | Patient Coordinator / ICU Coordinator

MIOT International; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

MIOT International in Chennai invites applications for a Patient Coordinator / ICU Coordinator to ensure patients are attended and guided from entry to discharge. You will act as liaison between consultants, patients, and attenders at the Front Office.

The role requires graduation and at least 2 years of experience, along with strong communication, PR, and computer skills. The department emphasizes patient care, billing assistance, and smooth operation of admissions and ambulances.

Qualifications

• Minimum graduation is required.
• Candidates should have at least 2 years of experience.
• Strong communication and PR skills are essential.

Responsibilities

• Welcomes visitors and addresses queries at the front desk.
• Coordinate with admission counters and wards for patient shifting.
• Counsel patients and attenders during consultations.
• Plan and coordinate patient care operations.
• Address patient requests professionally and ensure satisfaction.
• Schedule appointments and make reminder calls.
• Maintain patient records securely and confidentially.
• Provide billing information and assist with cash/credit queries.
• Arrange ambulances for patients and doctors as needed.
• Assist in admissions and maintain admission registers.
• Greet patients and guests and convey a positive brand image.
• Brief patients about company services and facilities.
• Respond to inquiries and ensure smooth day-to-day operations.
• Monitor patient flow and ensure timely admissions/discharges.
• Handle housekeeping and day-to-day facility needs.

Skills

Good communication

Good PR skill

Computer skill

Education

Any graduation

Job description

Job TitlePatient Coordinator / ICU CoordinatorTitle of Immediate SuperiorGeneral Manager Front Office / Public RelationsMinimum Qualification Required:Any graduation Minimum Experience Required:2+ Years.
Skills Required:Good communication and computer skill. Good PR skill with ability to work under pressureDepartment:Front Office
Main Objective of the Role:To make sure the patients are attended and guided accordingly. Acts as liaison between the consultant and patients / patient attenders.

Job Descriptions & Responsibilities:

1. Welcomes visitors by greeting them, in person and addressing their queries.
2. To coordinate with admission counter and wards for shifting the patients.
3. To coordinate with attenders during counseling.
4. Plan, coordinate and carry out patient care operations.
5. Address patient requests and needs in a professional manner.
6. Respond to patient concerns timely and ensure patient satisfaction.
7. Schedule patient appointments and make reminder calls.
8. Greet patients and direct them to examination rooms.
9. Maintain patient medical records up-to-date, confidential and secure.
10. Collect and maintain patient health, demographic, insurance and financial information.
11. Suggest process improvements to enhance patient services.
12. Ensure that every patient is accounted for in the Patient Care Program.
13. Monitor admission and discharge of patients
14. Provide cash/ credit/ corporate billing and discount information to patients.
15. To deal with complaints and give accurate information
16. Arrangement of ambulance for patients & doctors for picking up and dropping
17. Handling petty cash and documenting the same wherever necessary.
18. Responsible for taking admissions and maintaining admission registers.
19. Make guests and visitors feel comfortable and valued while in the premises.
20. Briefs patients and other customers about the company and create brand impression.
21. Answering all incoming calls and addressing their inquiries.
22. To ensure proper housekeeping arrangements and other facilities on day to day basis.
23. Any other duty assigned by the HOD from time to time.