Hospital Coordinator

Jeena Sikho Lifecare; Panvel; On-site; INR 420,000 - 600,000; Full time

Benefits offered by this job

Provident Fund (PF)

Other benefits as per policy

Job summary

Jeena Sikho Lifecare Ltd. in Panvel seeks a Hospital Coordinator to enhance patient facilitation and cross-department coordination within Hospital Operations / Patient Services. This role focuses on maintaining high service standards and ensuring smooth admissions, transfers, and discharges.

You will liaise with doctors, nurses, front desk, billing, and diagnostics while safeguarding patient confidentiality and handling records with care and professionalism.

Qualifications

• 13 years of experience in hospital coordination or patient services (preferred).
• Experience in hospital/clinical setup is an advantage.
• Graduate in any discipline; degree in hospital admin preferred.

Responsibilities

• Coordinate patient admissions, transfers, and discharges with medical and nursing teams.
• Liaise between patients, doctors, nurses, front desk, billing and diagnostics.
• Assist patients with procedures, documentation, and service guidance.
• Monitor patient flow for timely consultations and investigations.
• Support ward rounds by coordinating patient records and updates.
• Handle patient feedback and service-related issues, escalating as needed.
• Ensure adherence to SOPs, protocols, and quality standards.
• Maintain records of patient coordination and daily hospital operations.
• Coordinate with housekeeping, pharmacy, and diagnostics for patient needs.
• Maintain patient confidentiality and ethical healthcare practices.

Skills

Communication skills

Interpersonal skills

Department coordination

Organizational skills

Multitasking

MS Office

HIS/diagnostics systems

Stress management

Education

Graduate degree

Hospital Administration/Healthcare Management

Job description

Job Description: Hospital Coordinator

Company Name: Jeena Sikho Lifecare Ltd.
Position Title: Hospital Coordinator
Department: Hospital Operations / Patient Services
Working Days: 6 Days a Week

Job Overview

• The role focuses on patient facilitation, inter-departmental coordination, admissiondischarge support, and maintaining high standards of service delivery within the hospital.

Key Responsibilities

• Coordinate patient admissions, transfers, and discharges in collaboration with medical and nursing teams.
• Act as a liaison between patients, doctors, nurses, front desk, billing, and diagnostic departments.
• Assist patients and attendants with hospital procedures, documentation, and service guidance.
• Monitor patient flow to ensure timely consultations, investigations, and treatments.
• Support doctors during ward rounds by coordinating patient records and updates.
• Handle patient feedback, concerns, and service-related issues, escalating when required.
• Ensure adherence to hospital SOPs, protocols, and quality standards.
• Maintain accurate records related to patient coordination and daily hospital operations.
• Coordinate with support services (housekeeping, pharmacy, diagnostics) for patient needs.
• Maintain patient confidentiality and follow ethical healthcare practices.

Key Requirements

Experience

• 13 years of experience in hospital coordination, patient services, or healthcare operations preferred.
• Experience in hospital or clinical setup will be an added advantage.

Educational Qualification

• Graduate in any discipline.
• Degree/Diploma in Hospital Administration, Healthcare Management, or related field preferred.

Skills

• Strong communication and interpersonal skills.
• Ability to coordinate with multiple departments efficiently.
• Patient-centric and service-oriented mindset.
• Good organizational and multitasking abilities.
• Basic computer skills (MS Office, hospital systems/HIS).
• Ability to handle stressful situations calmly and professionally.
• Benefits:
  • Provident Fund (PF) as per statutory norms
  • Other benefits as per company policy