Hospital Receptionist

Hampton Urology; Chennai District; On-site; INR 201,000 - 290,000; Full time

Job summary

Hampton Urology in Chennai is seeking a Hospital Receptionist to welcome patients, manage registrations and appointment flow, and support front-office operations across departments. The role requires strong English and Tamil communication, basic computer skills, and familiarity with hospital software to ensure smooth patient experiences and accurate documentation.

Freshers and experienced candidates may apply; training covers patient registration, billing coordination, and coordination with

Qualifications

• 12th pass or any degree from a recognized institution.
• Diploma or certification in Hospital Administration / Front Office Management preferred.
• Basic computer knowledge and hospital management software experience.
• Good communication skills in English and Tamil; knowledge of other languages is an advantage.

Responsibilities

• Welcome patients and visitors professionally.
• Register new and returning patients; verify details and update records.
• Schedule, confirm, and reschedule doctor appointments; coordinate with departments.
• Provide billing guidance and assist with payments and receipts.
• Answer telephone calls and route messages to staff.
• Coordinate patient movement across departments; support discharge-related front-office tasks.
• Maintain reception registers, appointment records and daily reports.

Skills

Patient Registration

Appointment Scheduling

Front Office Operations

Hospital Software

Billing Coordination

Telephone Handling

Customer Service

Documentation

Communication

Patient Support

Education

12th Pass / Any Degree

Diploma or certification in Hospital Administration / Front Office Management

Basic computer knowledge

English and Tamil communication

Job description

Hospital Receptionist Role & Responsibilities

Department: Front Office / Administration
Designation: Hospital Receptionist / Front Office Executive
Reports To: Front Office Manager / Hospital Administrator

Job Summary:

Responsible for welcoming patients and visitors, managing appointments, handling front-desk enquiries, coordinating patient registration, and ensuring smooth front-office operations.

Key Responsibilities

Patient Reception & Assistance

• Welcome patients and visitors professionally.
• Guide patients to the appropriate department, doctor, or service.
• Provide information about hospital facilities, visiting hours, and procedures.
• Maintain a courteous and patient-friendly environment.

Patient Registration & Records

• Register new and returning patients.
• Verify patient details and update records accurately.
• Generate UHID / patient registration numbers as applicable.
• Maintain confidentiality of patient information.

Appointment Management

• Schedule, confirm, and reschedule doctor appointments.
• Coordinate with doctors, nurses, and departments regarding appointments.
• Manage patient queues and appointment flow.
• Inform patients about delays or changes in schedules.

Billing & Payment Coordination

• Guide patients regarding consultation and service charges.
• Coordinate with the billing department for payments and receipts.
• Assist with insurance and cashless service enquiries.
• Ensure accurate documentation of billing-related information.

Telephone & Communication

• Answer and route hospital telephone calls.
• Handle patient enquiries through phone and other communication channels.
• Coordinate messages between patients, doctors, and departments.
• Maintain professional communication at all times.

Patient Coordination

• Coordinate patient movement between OPD, laboratory, radiology, pharmacy, and other departments.
• Assist patients with diagnostic and consultation procedures.
• Support discharge-related front-office coordination when required.
• Escalate patient concerns to the appropriate department.

Documentation & Administration

• Maintain reception registers, appointment records, and daily reports.
• Prepare and submit front-office reports to the reporting manager.
• Maintain visitor records and other administrative documents.
• Follow hospital SOPs and front-office procedures.

Emergency & Customer Service Support

• Guide emergency patients and attendants to the appropriate emergency department.
• Coordinate with emergency staff when immediate assistance is required.
• Handle patient complaints professionally and el...
• Support a positive patient experience.

Required Qualifications

• 12th Pass / Any Degree from a recognized institution.
• Diploma or certification in Hospital Administration / Front Office Management is preferred.
• Basic computer knowledge and experience with hospital management software.
• Good communication skills in English and Tamil; knowledge of other languages is an advantage.

Preferred Experience

• Freshers and experienced candidates may apply, depending on the hospital's requirements.
• Experience in hospital reception, front office, customer service, or healthcare administration is preferred.

Key Skills

Patient Registration | Appointment Scheduling | Front Office Operations | Hospital Software | Billing Coordination | Telephone Handling | Customer Service | Documentation | Communication | Patient Support

Performance Indicators (KPIs)

• Patient registration accuracy
• Appointment scheduling efficiency
• Patient waiting-time management
• Customer satisfaction
• Billing coordination accuracy
• Telephone response and communication quality
• Front-office documentation accuracy

Note: Actual duties may vary depending on the hospital's size, departments, and front-office structure.