Patient Care Coordinator /Floor Coordinator - IP & OP

Rainbow Hospitals; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Rainbow Hospitals is seeking a Patient Care Coordinator to manage front desk operations at the Rainbow Childrens Hospital unit. The role includes handling patient inquiries, coordinating with healthcare providers, and ensuring smooth OPD activities.

You will greet patients, verify information, schedule appointments, and assist with billing and documentation while maintaining high service standards in a fast-paced hospital environment.

Qualifications

• Any graduation is acceptable.
• Proficient in English (oral and written).
• Strong communication and people skills.

Responsibilities

• Handle front office activities and address queries.
• Coordinate doctor availability and schedule appointments.
• Greet patients and guide to the appropriate doctor.
• Maintain OPD records and front desk registers.
• Explain services, costs, and packages to visitors.
• Assist patients with forms and billing issues.

Skills

Communication skills

MS Office

Multi-tasking

Customer service

Education

Graduation

Tools

MS Excel

MS Word

Job description

Hirings for PCS coordinator @ Rainbow Childrens Hospital,

Exp 1- 5 Years

Any graduation.

Job Description

• Job Title: Patient Care Coordinator / Floor Coordinator
• Job Grade: E1
• Department: PCS
• Location: Unit
• Reporting to: Manager

Job Summary: Responsible for managing the front office activities and addressing queries if any. The role also entails checking on availability of doctors and make sure the appointments are accurately planned.

Focus Indicators

Business/Finance

• Overseeing of the VC tapes in the lobby and ensure lobby being well presentable.
• Preparing and sharing the OPD statistics on daily basis to the respective in charge.
• Provides information about Doctors availability, Consultation time, appointments and booking the time slots for surgical procedures etc.
• To greet patient and understand their problems and guiding the patient to respective concerned doctor.
• Scheduling the appointments of the doctors and ensure patients go in according to their time slots.
• Overseeing the turnaround time of the doctors & managing their appointments accordingly.
• Calculating the ideal time of waiting of the patients.
• Maintaining the In time and out time of the doctors and managing their leaves.
• Maintaining the duty rota of the doctors and arranging the alternative doctors.
• Checking on the bills before sending patient into the consultation room.
• Explaining patient on the medication procedures and explaining on call medical prescription.
• Explaining the services, cost estimations and various packages to the visitors.
• Responsible to handle international patients and looking after their services from admission to follow up consultation.

Operations

• Checking on basic amenities in the consultant room (stationary) and looking after their requirements.
• Attend phone calls and provides necessary information/appointments.
• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Addressing the pharmacy requirements and investigations as and when needed.

Be aware of Hospitals scope of services, emergency protocol, patient rights and responsibilities, doctors availability for the day.

Maintaining the OPD patients records and front office registers.

People

• Coordinating with internal team for gathering necessary information in delivering the services
• Guide/ Support a team member/ new joinees in understanding the roles and responsibilities
• To attend the training programs organized by the department and contribute/ participate occasionally
• To assist patients in completing appropriate forms accurately.

Customer

• Coordinating with the all departments for front office operations.
• Coordinating Visiting consultants clinic.
• Collecting feedback forms from all OP patients
• Resolve all problems associated with patient billing if any.
• Any other portfolio that may be entrusted by the management from time to time.

Educational Qualifications

Expected Deliverables

• Front office administration.
• Maintaining necessary documents and registers.
• 100% Documentation and audit readiness
• Ensure Customer satisfaction

Any graduates

Work Experience

• Having freshers/ 1years of experience in hospital Industry
• Proficient in English (oral and written)

Job Description

• Handle complaints and customers requests
• Adhere to hospital wide policies.
• Excellent knowledgeof MS Office (especiallyExcel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Customer-oriented approach