Patient Relations Officer

DR.KAMAKSHI MEMORIAL HOSPITAL PVT. LTD., (Inst. Code - 381) CHENNAI; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

DR. KAMAKSHI MEMORIAL HOSPITAL PVT. LTD.

in Chennai invites applications for a Patient Relations Executive responsible for guiding patients and attendants through hospital visits, handling queries across appointments, admissions, billing, diagnostics, pharmacy and other services. Key duties include coordinating with doctors, nursing, billing and other departments; resolving complaints promptly; maintaining records, and supporting patient satisfaction surveys and NABH compliance.

Qualifications

• Bachelor's degree; Hospital Management / Healthcare Administration preferred.
• 1–3 years experience in patient relations, front office, customer service or healthcare administration.
• Experience in multispecialty/tertiary care hospital preferred.

Responsibilities

• Welcome and assist patients and attendants during hospital visits.
• Address queries related to appointments, admissions, billing, diagnostics, pharmacy and services.
• Coordinate with doctors, nursing, billing, pharmacy, diagnostics and other departments.
• Resolve patient complaints and follow up on unresolved issues.
• Maintain records of complaints, feedback and resolutions.
• Support patient satisfaction surveys and quality initiatives.
• Ensure NABH compliance and patient safety practices.
• Maintain confidentiality of patient information.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Conflict resolution

Empathy

Coordination

MS Office

English Tamil

Rotational shifts

Education

Bachelor's degree in healthcare/administration

Tools

MS Office

HIS

Job description

Job Description

Key Responsibilities Welcome and assist patients and their attendants throughout their hospital visit. Handle patient queries related to appointments, admissions, billing, diagnostics, pharmacy, and other hospital services. Coordinate with doctors, nursing, billing, pharmacy, diagnostics, and other departments to resolve patient concerns. Attend to patient complaints and grievances and ensure timely resolution. Follow up on unresolved issues and provide appropriate updates to patients and attendants. Collect patient feedback and identify areas for improving patient experience. Assist patients with navigation and coordination within the hospital. Support VIP and special-category patients as required. Explain hospital procedures, facilities, and services clearly to patients and attendants. Maintain proper records of patient complaints, feedback, and resolutions. Escalate critical or sensitive complaints to the concerned authority promptly. Maintain professional communication and confidentiality of patient information. Support patient satisfaction surveys and service-quality initiatives. Ensure compliance with hospital policies, NABH standards, and patient safety practices. Participate in patient experience and quality improvement activities.

Qualifications & Experience Any Bachelor's Degree; Hospital Management / Healthcare Administration preferred. 1–3 years of experience in patient relations, hospital front office, customer service, or healthcare administration. Experience in a multispecialty/tertiary care hospital is preferred.

Skills & Competencies Excellent communication and interpersonal skills. Strong patient-handling and customer-service skills. Good problem-solving and conflict-resolution abilities. Empathetic and patient-focused approach. Good coordination and follow-up skills. Basic computer knowledge and proficiency in MS Office/HIS. Ability to work under pressure and handle difficult situations professionally. Good English and Tamil communication skills. Willingness to work in rotational shifts, including weekends and holidays.