Officer Patient Care (OPD)- Front Office

PeopleStrong; Thane; On-site; INR 300,000 - 420,000; Full time

Job summary

Jupiter Hospital in Thane is seeking an Officer Patient Care (OPD) - Front Office to greet patients, coordinate OPD visits, manage telephony, assist with wheelchair needs, and provide information on services.

The role also involves inventory-oriented tasks, maintaining department records, uploading consultation sheets to HIS, and guiding patients to the right departments during busy hours.

Qualifications

• Front office skills and patient handling experience mentioned in job profile.
• Knowledge of hospital processes and departments.

Responsibilities

• Taking good care of patients and assisting with wheelchair facility.
• Handling OPD enquiries telephonically and in person.
• Transferring and connecting phone calls and providing information on services.
• Maintaining department records and monthly reports.
• Scanning and uploading consultation sheets in HIS after each visit.

Skills

Patient Care

Communication

HIS Awareness

Education

Graduation/Equivalent Course

Tools

HIS

Job description

Officer Patient Care (OPD)- Front Office...

JUH/OPC-FO/1852678

• Jupiter Hospital
• Asia>India>Maharashtra>Thane

Skills

Patient Care Communication

Graduation/Equivalent Course

Others

Job Description

Location

Thane

Job Summary

Patient Oriented

Inventory Oriented

Department Related

Job Profile

a. Patient oriented:

• Taking good care of patients
• Assist patients with wheelchair facility
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Providing appropriate information on all hospital facilities and services
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone no’s
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal
• Shall give information on OPD
• Shall give information on Health Check Packages
• Shall give information on Diagnostic Services
• Shall give information on OPD timings.
• Shall direct to the concerned department for the service
• Shall help regarding where to collect the reports

b. Inventory oriented:

• Daily check of inventory
• Indenting of stock as per the requirement
• Showing acknowledgement & transfer of stock
• Showing consumption of used items
• Keeping inventory up-to-date

c. Medication related: Not Applicable

d. Department related:

• Maintenance of records and registers for the department
• Keeping all necessary updates related to department
• Preparing the monthly reports of the respective clusters
• Checking OPD consultation rooms for cleanliness and stationary available.

Skills

a. Technical know how:

• Detailed knowledge about facilities and services
• Basic knowledge about HIS

b. Alertness:

• Comfort level of the patient
• Doctors available in the OPD
• Expected time of doctors arrival

c. Interpersonal skills:

• Good communication with patients, doctors, front office & colleagues

d. Basic Emergency training:

• Requires training in patient safety & wheel chair management
• Requires training in fire safety
• Requires training in first aid & BLS

e. Additional responsibilities if any –

• Answer all hospital specific queries politely and patiently with a smile and looking directly at the client.
• Shall be able to give directions for facilities.
• Shall provide the patient with information about free access, limited access & restricted areas of the hospital.
• Shall provide the patient with information on available services along with tariff, formalities and timings.
• Shall direct the patient in case of grievances to the Public Relations Officer (PRO) of the hospital.
• For employment related inquiries, shall direct them to the HRD Dept. of the hospital after taking prior approval from the dept.
• In case of personal/ Business Guests in the hospital, the concerned dept or employee shall be contacted and requested to escort the guest.
• Medical representatives shall be permitted in the hospital only on the days which shall be approved as the Hospital Policy manual.
• Maintain list of all the departments in the hospital along with the list of telephone numbers in the hospital.
• Endeavour to enter all the records in the software
• Ensure cleanliness and hygiene in reception, consulting and lobby area and supervise the ward boy / ayah / sweeper for the same.
• To control the flow of patients into the respective departments.
• Should a very clear idea of the type of concessions offered by the hospital and advise the patient accordingly.
• Responsible for giving up-to-date information to the senior’s o day to day activities and any other incidents in the department.
• Responsible for maintaining and giving accurate MIS reports on time.