Patient Coordinator / ICU Coordinator

MIOT International; Chennai District; On-site; INR 250,000 - 360,000; Full time

Job summary

MIOT International in Chennai is seeking a Front Office executive to welcome patients, guide them, and coordinate with admission counters and wards.

You will maintain medical records, handle billing information, answer inquiries, schedule appointments, and ensure patient satisfaction while maintaining confidentiality.

The role requires graduation and 2+ years' experience with strong communication and PR skills, and the ability to work under pressure.

Qualifications

• Graduation is required.
• Minimum 2+ years of experience.
• Strong communication and computer skills are essential.
• Good PR ability with the capacity to work under pressure.

Responsibilities

• Welcomes visitors by greeting them and addressing queries.
• Coordinate with admission counter and wards for patient shifting.
• Coordinate with attenders during counseling.
• Plan, coordinate and carry out patient care operations.
• Address patient requests and needs professionally.
• Respond to patient concerns timely and ensure satisfaction.
• Schedule patient appointments and make reminder calls.
• Greet patients and direct them to examination rooms.
• Maintain patient records up-to-date, confidential and secure.
• Collect and maintain patient health, demographic, insurance and financial information.
• Suggest process improvements to enhance patient services.
• Ensure every patient is accounted for in the Patient Care Program.
• Monitor admission and discharge of patients.
• Provide cash/ credit/ corporate billing and discount information.
• Deal with complaints and provide accurate information.
• Arrange ambulance for patients and doctors as needed.
• Handle petty cash and document as required.
• Take admissions and maintain admission registers.
• Make guests and visitors feel comfortable and valued.
• Brief patients about the company and create a positive brand impression.
• Answer all incoming calls and address inquiries.
• Ensure proper housekeeping and facilities on day-to-day basis.
• Perform any other duty assigned by the HOD.

Skills

Communication

Computer skills

Public relations

Education

Graduation

Job description

Minimum Qualification Required : -

Any graduation

Minimum Experience Required : -

2+ Years.

Skills Required : -

• Good communication and computer skill.
• Good PR skill with ability to work under pressure

Department : -

Front Office

Main Objective of the Role : -

• To make sure the patients are attended and guided accordingly.
• Acts as liaison between the consultant and patients / patient attenders.

Responsibilities : -

• 1. Welcomes visitors by greeting them, in person and addressing their queries.
• 2. To coordinate with admission counter and wards for shifting the patients.
• 3. To coordinate with attenders during counseling.
• 4. Plan, coordinate and carry out patient care operations.
• 5. Address patient requests and needs in a professional manner.
• 6. Respond to patient concerns timely and ensure patient satisfaction.
• 7. Schedule patient appointments and make reminder calls.
• 8. Greet patients and direct them to examination rooms.
• 9. Maintain patient medical records up-to-date, confidential and secure.
• 10. Collect and maintain patient health, demographic, insurance and financial information.
• 11. Suggest process improvements to enhance patient services.
• 12. Ensure that every patient is accounted for in the Patient Care Program.
• 13. Monitor admission and discharge of patients
• 14. Provide cash/ credit/ corporate billing and discount information to patients.
• 15. To deal with complaints and give accurate information
• 16. Arrangement of ambulance for patients & doctors for picking up and dropping
• 17. Handling petty cash and documenting the same wherever necessary.
• 18. Responsible for taking admissions and maintaining admission registers.
• 19. Make guests and visitors feel comfortable and valued while in the premises.
• 20. Briefs patients and other customers about the company and create brand impression.
• 21. Answering all incoming calls and addressing their inquiries.
• 22. To ensure proper housekeeping arrangements and other facilities on day to day basis.
• 23. Any other duty assigned by the HOD from time to time.