Walk-in | Order Management Associate

Tech Mahindra; Hyderabad; On-site; INR 420,000 - 650,000; Full time

Benefits offered by this job

Cab facility both ways

Immense Growth opportunities

Job summary

Tech Mahindra is seeking a Customer Support Specialist with 3 years of experience in Order Management and customer support to join our Hyderabad team. The role involves handling inquiries, managing orders, and ensuring timely resolutions while delivering a superior customer experience.

Experience with Salesforce CRM and a fast-paced environment is highly preferred. Walk-in location at Tech Mahindra’s HiTech City campus is highlighted, with cab facility and growth opportunities mentioned.

Qualifications

• 3 years of experience in Customer Support, Customer Service, or Order Management roles.
• Good understanding of Order-to-Cash (O2C) and Order Management processes.
• Experience handling customer requests related to order status, expedites, pricing, and documentation.
• Hands-on experience with Salesforce CRM.
• Strong verbal and written communication skills and attention to detail.

Responsibilities

• Provide customer support through email, phone, and ticketing systems.
• Handle customer inquiries related to order status, tracking, and delivery details.
• Process and manage customer orders accurately in ERP/Order Management systems.
• Coordinate with Logistics, Planning, Sales, Warehouse, and Finance to resolve issues.
• Monitor order lifecycle from entry to fulfillment and delivery.
• Maintain records of customer interactions in Salesforce CRM.
• Follow up on open orders and pending requests and support process improvements.

Skills

Customer support

Order management

Communication

Detail oriented

Cross-functional collaboration

Tools

Salesforce CRM

Job description

PJob Summary

We are looking for a customer-focused and detail-oriented Customer Support Specialist with 3 years of experience in Order Management and Customer Support. The ideal candidate should have experience handling customer inquiries, managing orders, providing timely resolutions, and ensuring an excellent customer experience. Experience using Salesforce CRM and working in a fast-paced environment is highly preferred.

Key Responsibilities

• Provide customer support through email, phone, and ticketing systems.
• Handle customer inquiries related to:
• Order status updates
• Order tracking and shipment details
• Expedite requests
• Pricing inquiries
• Delivery-related requests
• Documentation requests (Invoices, PODs, Shipping Documents, etc.)
• Process and manage customer orders accurately in ERP/Order Management systems.
• Coordinate with internal teams such as Logistics, Planning, Sales, Warehouse, and Finance to resolve customer issues.
• Monitor order lifecycle from order entry through fulfillment and delivery.
• Ensure timely resolution of customer concerns while meeting service level expectations.
• Maintain accurate records of customer interactions in Salesforce CRM.
• Follow up proactively with customers on open orders and pending requests.
• Support continuous process improvement initiatives and contribute to enhancing customer satisfaction.

Required Qualifications

• 3 years of experience in Customer Support, Customer Service, or Order Management roles.
• Good understanding of Order-to-Cash (O2C) and Order Management processes.
• Experience in handling customer requests related to order status, expedites, pricing, delivery, and documentation.
• Knowledge of order processing, order fulfillment, and shipment tracking.
• Hands-on experience with Salesforce CRM.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer-resolution skills.
• Strong attention to detail and organizational skills.
• Ability to learn quickly and adapt to changing business requirements.

Rounds of interviews for Voice:

• HR
• VNA
• Ops 1 Round
• Ops 2 Round

Working Location: Tech Mahindras HiTech City campus is located at Jubilee Enclave, Madhapur, Hyderabad, Telangana 500081

Walkin location: Tech Mahindra -Bahadurpally, Survey No 62 TMTC SEZ 1A, Qutubullapur mandal, Bahadurpally, Hyderabad , Telangana PIN 500043 - B Block, Ground floor.

Perks and Benefits:

Cab facility both ways [Pick up and drop within radius].

Immense Growth opportunities.

HR POC Details: Manisai Deep

Note: Please ensure to include the name "Manisai Deep" on your resume when attending the walk-in interview.