Mega Walkin Interview for Order Management Role

HCLTech; Tamil Nadu; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HCLTech in Tamil Nadu is seeking a Senior Analyst – Order Management to oversee the end-to-end order lifecycle, ensuring accuracy, timeliness, and compliance in order processing. The role involves coordinating with cross-functional teams, resolving escalations, and driving process improvements to enhance customer satisfaction and operational efficiency.

Responsibilities include managing order processing from entry to invoicing, validating orders for completeness, and coordinating with sales,

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field.
• 6-9 years of experience in order management, customer operations, or supply chain.
• Strong knowledge of ERP systems (e.g., SAP, Oracle)
• Proficiency in MS Excel and data analysis
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Attention to detail and high level of accuracy

Responsibilities

• Manage end-to-end order processing including order entry, validation, fulfillment, and invoicing
• Review and validate customer orders for completeness and accuracy
• Coordinate with sales, finance, supply chain, and logistics teams to ensure smooth order execution
• Handle order-related escalations and provide timely resolution
• Monitor order queues and ensure SLA adherence
• Perform root cause analysis on order issues and implement corrective actions
• Maintain accurate records in ERP/CRM systems
• Support audits and compliance requirements
• Provide regular reports and insights on order performance metrics
• Identify opportunities for process automation and continuous improvement

Skills

Order management

Data analysis

Communication

Stakeholder management

Analytical thinking

Problem-solving

Attention to detail

Education

Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field

Tools

SAP

Oracle

MS Excel

Job description

HCL TECH is Hiring for Order Management process

Interview Date: 23rd May 2026

Interview Time: 9:00 AM 12:30 PM

HR Spoc : Harish. K

Experience :4-7 yrs

Notice period up to 30 Days

Shift : US Shift

Job Summary

The Senior Analyst – Order Management is responsible for overseeing end-to-end order lifecycle management, ensuring accuracy, timeliness, and compliance in order processing. The role involves coordinating with cross-functional teams, resolving escalations, and driving process improvements to enhance customer satisfaction and operational efficiency.

Key Responsibilities

- Manage end-to-end order processing including order entry, validation, fulfillment, and invoicing

- Review and validate customer orders for completeness and accuracy

- Coordinate with sales, finance, supply chain, and logistics teams to ensure smooth order execution

- Handle order-related escalations and provide timely resolution

- Monitor order queues and ensure SLA adherence

- Perform root cause analysis on order issues and implement corrective actions

- Maintain accurate records in ERP/CRM systems

- Support audits and compliance requirements

- Provide regular reports and insights on order performance metrics

- Identify opportunities for process automation and continuous improvement

Required Skills & Qualifications

- Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field

- 6-9 years of experience in order management, customer operations, or supply chain

- Strong knowledge of ERP systems (e.g., SAP, Oracle)

- Proficiency in MS Excel and data analysis

- Excellent communication and stakeholder management skills

- Strong analytical and problem-solving abilities

- Attention to detail and high level of accuracy

Preferred Qualifications

- Experience in shared services or global delivery environment

- Knowledge of order-to-cash (O2C) processes

- Exposure to automation tools or process improvement methodologies (Lean/Six Sigma)