Process Associate Walk in (31st Oct 2026)

HCL Technologies Limited; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

HCL Technologies Limited in Gurugram, Haryana, is hiring an Order Management & Product Fulfillment Specialist to support customer order processing, fulfillment activities, and client communications. The role demands attention to detail, analytical thinking, and strong communication to ensure accurate and timely order management.

You will handle orders from simple to complex, respond to inquiries, monitor open orders, resolve discrepancies, and collaborate with Sales and other teams to ensure

Qualifications

• Graduate from 3-year or 4-year non-technical degree program.
• Freshers are welcome to apply.
• Strong communication and analytical skills.
• Good attention to detail and accuracy.
• Ability to work effectively in a team environment.
• Basic computer proficiency and willingness to learn order management systems.
• Customer-focused mindset.

Responsibilities

• Process customer orders accurately and efficiently, ranging from simple to complex transactions.
• Handle customer inquiries related to order status, fulfillment, and product information.
• Monitor and manage open sales orders to ensure smooth order flow.
• Investigate and resolve order-related issues and discrepancies.
• Coordinate with the Sales team regarding order updates and follow-up actions.
• Maintain compliance with company policies, procedures, and business standards.
• Work cross-functionally with multiple teams to ensure seamless order fulfillment.
• Conduct research and analysis to resolve customer and operational challenges.
• Ensure high levels of accuracy and productivity while meeting operational metrics.

Skills

Excellent communication

Analytical thinking

Attention to detail

Team work

Basic computer skills

Willingness to learn

Customer-focused mindset

Education

Graduate from 3-year or 4-year non-technical degree program

B.Tech

BCA

MCA

M.Tech

Job description

We are looking for an Order Management & Product Fulfillment Specialist to support customer order processing, fulfillment activities, and client communications. This role requires strong attention to detail, analytical thinking, and excellent communication skills to ensure accurate and timely order management.

Key Responsibilities

• Process customer orders accurately and efficiently, ranging from simple to complex transactions.
• Handle customer inquiries related to order status, fulfillment, and product information.
• Monitor and manage open sales orders to ensure smooth order flow.
• Investigate and resolve order-related issues and discrepancies.
• Coordinate with the Sales team regarding order updates and follow-up actions.
• Maintain compliance with company policies, procedures, and business standards.
• Work cross-functionally with multiple teams to ensure seamless order fulfillment.
• Conduct research and analysis to resolve customer and operational challenges.
• Ensure high levels of accuracy and productivity while meeting operational metrics.

Eligibility Criteria

Education:

• Graduate from any 3-year or 4-year non-technical degree program.
• Freshers are welcome to apply.
• B.Tech
• BCA
• MCA
• M.Tech

Required Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Good attention to detail and accuracy.
• Ability to work effectively in a team environment.
• Basic computer proficiency and willingness to learn order management systems.
• Customer-focused mindset.

Preferred Candidate Profile

• Fresh graduates looking to start a career in Operations, Order Management, Customer Support, or Supply Chain functions.
• Strong organizational and multitasking skills.
• Positive attitude and eagerness to learn.

Experience

• Non-Tech Freshers only

Job Type

• Full-Time