Walk-in | Customer Support Executive | Tech Mahindra | Hyderabad | Permanent

Tech Mahindra; Hyderabad; Vor Ort; INR 179.000 - 234.000; Vollzeit

Zusammenfassung

Tech Mahindra in Hyderabad is seeking an Associate Customer Support Voice to handle inbound and outbound calls with strong communication skills. The role requires English and Hindi proficiency, with a focus on accurate articulation, clear diction, and customer-centric problem solving.

Training is provided; shift rotations include 24/7 for male staff and day shifts for female staff. Selected candidates will work on defined login and production hours, maintain punctuality, and stay updated with

Qualifikationen

• Excellent Communication Skills
• Well-articulated sentences
• Strong comprehension, expression, tone & pronunciation
• Speech clarity, perfect diction, and fluency
• Verbal: English & Hindi (primary)

Aufgaben

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours: Total: 10:00 hrs; Production: 9:00 hrs
• Maintain punctuality and follow break schedules
• Shift Timings: Male employees: 24/7 rotational shifts; Female employees: Rotational day shifts
• Stay updated with process knowledge and daily updates

Kenntnisse

Strong verbal communication

Strong written communication

Customer-centric approach

Problem-solving ability

Ausbildung

Undergraduate/Graduate in any discipline

Jobbeschreibung

Job Title: Associate Customer Support Voice

Location: Hyderabad
Salary: Fresher - 16K Approx take-home (2.56 LPA)

12 Months on Paper BPO exp - 18K Approx take-home (2.87 LPA)

24 Months on Paper BPO exp - 21K Approx take - home (3.21 LPA)

Language Proficiency:

• Mandatory: English & Hindi (90% volume)
• Preferred: Vernacular languages (Kannada, Tamil, Malayalam) (10% volume)
• SVAR 48 and Above

Qualifications & Applicant Specifications:

• Undergraduate/Graduate in any discipline
• Excellent Communication Skills:
• Well-articulated sentences
• Strong comprehension, expression, tone & pronunciation
• Speech clarity, perfect diction, and fluency
• Verbal: English & Hindi (primary)

Key Responsibilities:

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours:
• Total: 10:00 hrs
• Production: 9:00 hrs
• Maintain punctuality and follow break schedules
• Shift Timings:
• Male employees: 24/7 rotational shifts
• Female employees: Rotational day shifts
• Stay updated with process knowledge and daily updates

Skills Required

• Strong verbal and written communication
• Customer-centric approach with problem-solving ability

Rounds of Interview:

HR Screening

OPs Round

SVAR Assessment

Client Round

Employment Type: Permanent.

• Working days after training: 5 days with 2 days rotational weekly off.
• Address: DivyaSree Omega Building,Block C, First Floor, Tech Mahindra LTD.

Contact Person: Tanaya Saha (8777858386 / 9836880040)

Email: [e-mail]