HCLTech Mega Walk-in || Telecom Order Management || Sat, 23-Aug-25

HCLTech

Bengaluru

On-site

INR 60,000 - 100,000

Full time

14 days+

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Job summary

A leading technology firm in Bengaluru is seeking an experienced Order Management professional. Responsibilities include order verification, data gathering, and coordinating installation. Candidates should have a degree and fluency in Microsoft Office. This full-time role is suitable for mid-senior level applicants with at least 6 years of experience in relevant fields.

Qualifications

Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Strong written, verbal and collaboration skills.

Responsibilities

Order verification (OVC) and Order Entry
Validate the pre-order received.
Data gathering and order verification with the customer.
Track assigned orders, resolve order fallout tasks.
Coordinate test and install.

Skills

Order Management

Order entry

Quoting/Quote

Invoicing/Invoice

Sales Order Management

Order Fulfilment

Order processing

Activation

Provisioning

Education

Any Degree or Postgraduate in any discipline

Tools

Microsoft Office suite

Job description

Direct message the job poster from HCLTech

Talent Acquisition | Current HCLTech | Ex-Nokia

Interview Location

HCL Technologies Limited

Experience: 6+ Years only eligible

Interview Timing: 10:00 AM- 2:00 PM

Interview Date: Sat, 23-Aug-25

HR Spoc: Yanosh / Samrin

Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be

Order Management & Telecom Experience is Mandatory

Job Role: Order Management

Key skills: Order Management, Order entry, Quoting/Quote, Invoicing/Invoice, Sales Order Management, Order Fulfilment, Order processing, Activation, Provisioning

Responsibilities include:

Order verification (OVC) and Order Entry
Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
Validate technical/site
Data gathering and order verification with the customer to include:
Customer name and technical and site contacts, site readiness
Products ordered, product intervals and customer delivery date requirements
Review order status communication plan
Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
Reserve the appropriate telephone numbers
Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
Update and complete order information
Submit order to provisioning
Fallout / Exception Order Management:
Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
Escalate to supplier organizations on orders requiring action
Confirm that all pre-work activities related to activation are complete
Coordinate test and install
Scheduling activation
Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
Provide senior level support for escalated orders, high visibility clients, and high revenue orders
Responsible to update the price impacting quotes for change orders
Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
Ensure order completion, Validate order sent to billing