Order To Cash

Ushtate; Mumbai; On-site; INR 420,000 - 640,000; Full time

Job summary

Ushtate in Mumbai seeks a Customer Service Specialist to act as the critical interface between customers and internal partners, ensuring accurate order entry, timely fulfillment, and customer satisfaction. You will collaborate with Manufacturing, Sales, Marketing, and Supply Chain to optimize the order-to-cash process and profitability.

You should have a bachelor's degree and hands-on experience with order management, ERP systems such as SAP, and strong communication and problem-solving skills

Qualifications

• Bachelor’s Degree is mandatory.
• Familiarity with Order-to-Cash (O2C) processes.
• Experience in customer service, order management, or supply chain operations is an advantage.

Responsibilities

• Order Management & Fulfillment: Execute end-to-end order entry and O2C for assigned units and customers.
• Customer Relationship Management: Build and maintain strong relationships to enhance experience and loyalty.
• Coordination & Issue Resolution: Act as primary contact for assigned accounts and resolve issues.
• Service Excellence & Performance: Maintain service levels per business priorities and align with commercial strategies.
• Product & Process Knowledge: Maintain knowledge of products, applications, services, and O2C practices.

Skills

O2C knowledge

Communication skills

Analytical thinking

Customer focus

Adaptability

Collaboration

Learning agility

Education

Bachelor's Degree

Tools

SAP

ERP System

Job description

Role Summary

The Customer Service Specialist acts as a critical interface between customers and internal business value chain partners. This role is responsible for delivering exceptional customer service while driving operational efficiency and profitability. The position requires close collaboration with cross-functional teams including Manufacturing, Sales, Marketing, and Supply Chain to ensure seamless order fulfillment and customer satisfaction.

Key Responsibilities

Order Management & Fulfillment

• Execute end-to-end order entry and Order-to-Cash (O2C) processes for assigned business units and customers.
• Manage order fulfillment activities, ensuring accuracy, timeliness, and compliance with business requirements.
• Handle complex, high-priority, and foundational customer accounts.
• Tools Sap, ERP System.

Customer Relationship Management

• Build and maintain strong customer relationships to enhance customer experience and loyalty.
• Understand customer needs, expectations, and business drivers to provide value-added solutions.
• Gather market intelligence and feedback to support business improvements.

Coordination & Issue Resolution

• Act as the primary point of contact for assigned accounts.
• Proactively identify, address, and resolve operational or service issues.
• Collaborate with internal stakeholders to ensure efficient resolution and continuous service improvement.

Service Excellence & Performance

• Ensure service levels are consistently maintained as per defined business priorities.
• Differentiate between customer requirements and company capabilities to deliver cost-effective solutions.
• Support and align with commercial strategies across multiple business segments.

Product & Process Knowledge

• Maintain strong knowledge of company products, applications, services, and processes.
• Stay updated on O2C practices, tools, and continuous improvement initiatives.

Required Qualifications

• Bachelors Degree (Mandatory)

Preferred Skills & Experience

• Working knowledge of Order-to-Cash (O2C) processes.
• Familiarity with ERP systems such as SAP or equivalent platforms.
• Experience in customer service, order management, or supply chain operations is an advantage.

Key Competencies

• Communication Skills: Strong verbal and written communication abilities.
• Analytical & Cognitive Skills: Ability to analyze problems and provide effective solutions.
• Customer Focus: High level of customer orientation and service mindset.
• Adaptability: Ability to learn quickly and adapt to dynamic environments.
• Collaboration: Strong teamwork and cross-functional coordination skills.
• Learning Agility: Demonstrates curiosity and openness to new processes, tools, and cultures.

Candidate Profile (Ideal Fit)

• Positive mindset with a proactive approach to problem-solving
• Strong learning capability and adaptability to new systems and processes
• Ability to work in a fast-paced, global environment
• Willingness to work flexible shifts

Additional Requirements

• Preferred location proximity: Airoli, Mumbai
• Willingness to work in a 24x7 support environment (shift-based)