Walk-in | IT Desktop Support Engineer

Kovai Medical Center and Hospital (KMCH); Tamil Nadu; On-site; INR 300,000 - 540,000; Full time

Job summary

Kovai Medical Center and Hospital seeks an IT Support professional to maintain desktops, laptops, printers, and peripherals, and manage software deployments and user access. You will handle incidents via ServiceNow/Jira, onboard new staff, and troubleshoot network issues while ensuring security patches and proper documentation are applied.

Ideal candidates will have hands-on hardware and OS deployment experience and be comfortable with AD/Azure AD user management, VPNs, and basic network support

Qualifications

• Experience in hardware maintenance and OS deployment.
• Familiarity with ticketing systems like ServiceNow or Jira.
• Experience with user and access administration (AD/Azure AD).
• Basic network/Wi-Fi/VPN troubleshooting knowledge.
• Knowledge of security patches and antivirus scans.
• Documentation and knowledge base maintenance.
• Onboarding new employees and setting up workstations.

Responsibilities

• Hardware Support & Maintenance: Diagnose and repair desktops, laptops, printers, and peripherals. Upgrade components like RAM, hard drives, or SSDs.
• Software Installation & Configuration: Deploy and update operating systems and office/business apps.
• Ticketing & Incident Management: Log, track, and resolve user issues in ServiceNow or Jira; escalate when needed.
• User & Access Administration: Manage accounts and permissions using AD/Azure AD.
• New Employee Onboarding: Set up workstations, accounts, software, and hand over systems.
• Network & Connectivity Support: Troubleshoot LAN/WAN, Wi-Fi, VPN, routers, and switches.
• Security & Patch Management: Apply security updates and antivirus scans; ensure compliance.
• Documentation: Record solutions, update inventories, and maintain knowledge base.

Skills

Hardware troubleshooting

OS deployment

User support

Access management

Onboarding

Network troubleshooting

Security patching

Documentation

Tools

ServiceNow

Jira

Active Directory

Azure AD

Job description

Role & responsibilities

• Hardware Support & Maintenance: Diagnose and repair desktops, laptops, printers, and peripherals. Upgrade components like RAM, hard drives, or SSDs.
• Software Installation & Configuration: Deploy and update operating systems (Windows, macOS, Linux) along with office and business applications (e.g., Microsoft 365, Outlook).
• Ticketing & Incident Management: Log, track, and resolve user technical issues using ticketing systems like ServiceNow or Jira. Escalate complex problems to Level 2/3 teams.
• User & Access Administration: Manage user accounts, password resets, and permissions using directories like Active Directory or Azure AD.
• New Employee Onboarding: Set up new workstations, configure accounts, install required software packages, and hand over operational systems.
• Network & Connectivity Support: Troubleshoot basic local area networks (LAN/WAN), Wi‑Fi, VPN connections, routers, and switches.
• Security & Patch Management: Apply security updates, antivirus scans, endpoint encryption, and compliance checks.
• Documentation: Record technical solutions, update inventory logs, and maintain knowledge base articles.

Preferred candidate profile