Desktop Support Engineer

Microland; Pune District, Bengaluru; On-site; INR 180,000 - 320,000; Full time

Job summary

Microland in Pune, India seeks a Desktop Support professional to provide daily technical assistance for desktops and endpoint devices. The role involves hands-on hardware tasks, remote troubleshooting, and managing support tickets to maintain smooth IT operations.

Responsibilities include installing and configuring desktops and peripherals, following organizational policies, and maintaining technical documentation for reference and audits.

Qualifications

• Provide daily technical support for desktops and endpoint devices.
• 2
• Hands-on support for IT teams.
• 3
• Install, assemble, and configure desktops and peripherals.
• 4
• Update and manage support tickets.
• 5
• Perform system changes as per organizational policies.
• 6
• Remote desktop troubleshooting.
• 7
• Maintain technical documentation.

Responsibilities

• Provide daily technical support for desktops and endpoint devices.
• Assist IT teams with hands-on hardware and software tasks.
• Install, configure, and deploy desktops and peripherals.
• Log, track, and close support tickets in the service desk.
• Implement system changes per organizational policies.
• Troubleshoot via remote desktop connections.
• Maintain and update technical documentation.

Skills

Desktop support

Remote troubleshooting

Ticket management

Technical documentation

Tools

Remote Desktop

Printer maintenance

Disk encryption

Email client configuration

Job description

Role & responsibilities

Key Responsibilities Desktop Support

• Provide daily technical support for desktops and endpoint devices
• Hands & feet support for IT teams
• Install, assemble, and configure desktops and peripherals
• Update and manage support tickets
• Perform system changes as per organizational policies
• Remote desktop troubleshooting
• Maintain technical documentation

Technical Skills Required

• Basic troubleshooting on Windows OS (XP, 7, 10, 11)
• Understanding of IT assets, desktop applications, and SOP-based support
• Remote desktop & application troubleshooting
• Disk management, disk encryption, wireless configuration
• Email client setup and connectivity troubleshooting
• Printer & copier troubleshooting (local & remote)