Desktop Support Engineer

Dixit Infotech Services; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Dixit Infotech Services in Mumbai is seeking a dedicated IT help desk technician to respond to user inquiries and resolve issues across devices and networks. You will install and maintain desktops, laptops, printers, and peripherals, manage AD accounts, and support Microsoft 365 and Windows environments.

The role combines on-site work with occasional remote support, offering exposure to security policies and IT operations.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktop/laptop systems, printers, and other peripherals.
• Provide support for Microsoft Office 365, Windows OS, and other business applications.
• Manage user accounts, permissions, and access rights in Active Directory.
• Escalate complex issues to higher-level support or vendors when necessary.
• Document issues, solutions, and procedures in the help desk knowledge base.
• Assist with onboarding/offboarding of employees, including IT setup and access.
• Maintain inventory of IT assets and ensure proper tracking.
• Ensure compliance with IT policies and security protocols.
• Work Environment: Office-based with occasional remote support

Job description

• Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktop/laptop systems, printers, and other peripherals.
• Provide support for Microsoft Office 365, Windows OS, and other business applications.
• Manage user accounts, permissions, and access rights in Active Directory.
• Escalate complex issues to higher-level support or vendors when necessary.
• Document issues, solutions, and procedures in the help desk knowledge base.
• Assist with onboarding/offboarding of employees, including IT setup and access.
• Maintain inventory of IT assets and ensure proper tracking.
• Ensure compliance with IT policies and security protocols.Work Environment:
• Office-based with occasional remote support

Preferred candidate profile