Desktop Support Engineer

eSec Forte; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

eSec Forte is seeking a desktop support technician to manage the end-to-end lifecycle of end-user hardware and software, from setup to ongoing troubleshooting to keep daily operations productive.

You will install and maintain Windows 10/11 and Linux OS, troubleshoot issues, manage IT assets, and collaborate with network and systems teams to resolve complex problems while documenting solutions for a knowledge base.

Qualifications

• 1-3 years hands-on experience in desktop support or IT helpdesk.
• Graduation in a relevant technical field.
• Proficient in troubleshooting, maintaining and repairing IT hardware incl. workstations, PCs, laptops and printers.
• Experience installing, configuring Windows OS and common desktop productivity apps.
• Familiarity with Linux (Ubuntu, CentOS) for installation, basic configuration and CLI support.
• Proven ability to provide effective end-user support and resolve issues promptly.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
• Assemble, configure, and deploy high-end workstations and standard IT equipment per procedures.
• Install, configure, and maintain Windows 10/11 and Linux OS including drivers and apps.
• Provide timely technical assistance and support to end-users for IT infrastructure inquiries.
• Manage IT asset inventory including deployment, movements and decommissioning.
• Collaborate with network and system teams to resolve complex infrastructure problems affecting users.
• Document troubleshooting steps, solutions and SOPs to build a knowledge base.
• Ensure timely resolution of support tickets and adhere to internal SLAs.

Skills

End-user support

Troubleshooting

Hardware maintenance

Windows OS support

Linux OS support

Education

Graduation in a technical field

Job description

About the Role

This role focuses on providing essential technical support to ensure the smooth operation of our internal IT infrastructure. You will be responsible for the full lifecycle of end-user hardware and software, from initial setup and configuration to ongoing troubleshooting and maintenance, directly impacting daily productivity.

Key Responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, printers, and other IT peripherals.
• Perform assembly, configuration, and deployment of high-end workstations and standard IT equipment according to established procedures.
• Install, configure, and maintain Windows (e.g., Windows 10/11) and Linux operating systems, including driver management and essential application deployment.
• Provide timely and effective technical assistance and support to end-users for all IT infrastructure-related inquiries and problems.
• Manage IT asset inventory, including tracking equipment deployment, movements, and decommissioning in an accurate manner.
• Collaborate with network and system administration teams to resolve complex infrastructure problems that impact end-user operations.
• Document troubleshooting steps, solutions, and standard operating procedures to build a comprehensive knowledge base for common IT issues.
• Ensure timely resolution of support tickets and adherence to internal service level agreements, maintaining high user satisfaction.

Requirements

• 1-3 years of hands-on experience in a desktop support or IT helpdesk role.
• Graduation in a relevant technical field.
• Demonstrated proficiency in troubleshooting, maintaining, and repairing IT hardware, including high-end workstations, PCs, laptops, and peripherals such as printers and monitors.
• Expertise in installing, configuring, and supporting Windows operating systems (Windows 10/11) and common desktop productivity applications.
• Familiarity with Linux operating systems (e.g., Ubuntu, CentOS) for installation, basic configuration, and command-line support.
• Proven ability to provide effective end-user support, resolving technical issues promptly and professionally.
• Strong analytical and problem-solving skills for diagnosing and resolving complex technical challenges.