Walk-in | International Voice Support | 6+ Months Experience | Immediate joiners

IntouchCX; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Two-way cab service (30 km radius)

Growth opportunities in global CX

Job summary

IntouchCX in Hyderabad is hiring for International Chat Process Customer Support. You will be the primary contact for customers, handling inbound and outbound voice chats and resolving issues with professionalism.

The role requires a minimum of 6 months’ experience in an international voice process or customer service, good written English (C1 preferred), and a school diploma. You will document interactions and adhere to quality standards.

Qualifications

• Minimum 6 months of experience in an International Voice Process (or Customer Service environment).
• Excellent written English communication skills (C1 level preferred).
• High school diploma or equivalent.
• Strong problem-solving skills and ability to multitask.

Responsibilities

• Handle customer interactions through inbound and outbound voice calls.
• Diagnose issues and provide timely resolutions.
• Deliver a high-quality customer experience with professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through effective communication.
• Manage customer expectations regarding issue resolution and follow-up timelines.
• Accurately document customer interactions and actions taken within internal systems.
• Maintain compliance with company policies, procedures, and quality standards.
• Support customer retention and satisfaction by providing exceptional service during every interaction.

Skills

Written English

Problem solving

Multitasking

Communication

Education

High school diploma

Job description

Job Description

International Chat Process Customer Support - IntouchCX
Kindly mention "HR Vikas " at the top of your resume for reference.

About The Role:

We are seeking enthusiastic and customer-focused Customer Service Associates to join our Chat Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience. The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

Key Responsibilities:

:Handle customer interactions through inbound and outbound voice calls.

Understand customer concerns, diagnose issues, and provide timely and effective resolutions.

Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.

Build rapport with customers and establish trust through effective communication.

Manage customer expectations regarding issue resolution and follow-up timelines.

Accurately document customer interactions and actions taken within internal systems.

Maintain compliance with company policies, procedures, and quality standards.

Support customer retention and satisfaction by providing exceptional service during every interaction

Requirements:

Minimum 6 months of experience in an International Voice Process (or Customer Service environment).

• Excellent written English communication skills (C1 level preferred).
• High school diploma or equivalent.
• Strong problem-solving skills and ability to multitask.

Perks:

• Two-way cab service within a 30 km radius.
• Opportunities for growth in a global CX organization.
• Two way cab service within 30kms of radius

Why Join Us?

Opportunity to work with a leading global customer experience organization.

Comprehensive training and career development opportunities. Inclusive and collaborative work environment.

Exposure to international clients and world-class customer service practices.

Performance-driven culture with opportunities for growth and advancement.