International Chat Process - Non Voice

IntouchCX; Hyderabad; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Excellent written English

High school diploma or equivalent

Strong problem-solving & multitasking

Two-way cab service within 30 km

Opportunities for growth in a globalCX

Job summary

IntouchCX International Chat Process Customer Support is seeking enthusiastic Customer Service Associates to join our Chat Support team. You will be the primary contact for customers, handling inbound and outbound calls and resolving issues with empathy and clear communication.

Requirements include a minimum of 6 months in International Chat or Customer Service. Perks include cab service within 30 km, growth opportunities in a global CX org, and comprehensive training.

Qualifications

• Minimum 6 months of experience in an International Chat Process or Customer Service environment.

Responsibilities

• Handle customer interactions through inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely resolutions.
• Deliver a high-quality customer experience with professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through clear communication.
• Manage customer expectations regarding issue resolution and follow-up timelines.
• Document customer interactions and actions in internal systems.
• Maintain compliance with company policies and quality standards.
• Support customer retention by delivering exceptional service on every interaction.

Skills

Written English

Communication

Customer service

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

International Chat Process Customer Support - IntouchCX

About The Role:
We are seeking enthusiastic and customer-focused Customer Service Associates to join our Chat Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience. The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

Key Responsibilities:
The role of the Customer Service Associate (CSA) - Chat will be responsible for:
Handle customer interactions through inbound and outbound voice
calls.
Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.
Build rapport with customers and establish trust through effective communication.
Manage customer expectations regarding issue resolution and follow-up timelines.
Accurately document customer interactions and actions taken within internal systems.
Maintain compliance with company policies, procedures, and quality standards.
Support customer retention and satisfaction by providing exceptional service during every interaction.

Requirements:
Minimum 6 months of experience in an International Chat Process (or Customer Service environment).

Perks:

• Excellent written English communication skills (C1 level preferred).
  
• High school diploma or equivalent.
  
• Strong problem-solving skills and ability to multitask.
  

• Two-way cab service within a 30 km radius.
  
• Opportunities for growth in a global CX organization.
  

Why Join Us?
Opportunity to work with a leading global customer experience organization.
Comprehensive training and career development opportunities.
Inclusive and collaborative work environment. Exposure to international clients and world-class customer service practices.
Performance-driven culture with opportunities for growth and advancement.
Two way cab service within 30kms of radius