International voice process - customer service associate - Experienced

IntouchCX; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Two-way cab service within 30 km

Growth opportunities in global CX org

Job summary

IntouchCX is hiring Customer Service Associates to join its International Voice Process team in Hyderabad. You will be the main contact for customers, handling inbound and outbound calls to resolve issues and deliver a seamless service experience.

The role requires excellent English communication, a minimum of 6 months in voice processes or customer service, and a high school diploma. Growth opportunities exist within a global CX organization.

Qualifications

• Minimum 6 months of experience in International Voice Process or a customer service environment.
• Excellent written English communication skills (C1 level preferred).
• High school diploma or equivalent.
• Strong problem solving and multitasking abilities.

Responsibilities

• Handle customer interactions via inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely resolutions.
• Deliver a high-quality customer experience with professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through effective communication.
• Manage customer expectations regarding issue resolution and follow-up timelines.
• Accurately document customer interactions and actions in internal systems.
• Maintain compliance with company policies, procedures, and quality standards.
• Support customer retention and satisfaction by delivering exceptional service.

Skills

Excellent English communication

Strong problem solving

Multitasking

Education

High school diploma

Job description

Job Description

International Voice Process Customer Support - IntouchCX

About The Role

We are seeking enthusiastic and customer-focused Customer Service Associates to join our Voice Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience. The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

Key Responsibilities

• Handle customer interactions through inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
• Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through effective communication.
• Manage customer expectations regarding issue resolution and follow-up timelines.
• Accurately document customer interactions and actions taken within internal systems.
• Maintain compliance with company policies, procedures, and quality standards.
• Support customer retention and satisfaction by providing exceptional service during every interaction.

Requirements

• Minimum 6 months of experience in an International Voice Process (or Customer Service environment).
• Excellent written English communication skills (C1 level preferred).
• High school diploma or equivalent.
• Strong problem-solving skills and ability to multitask.

Perks

• Two-way cab service within a 30 km radius.
• Opportunities for growth in a global CX organization.

Why Join Us

Opportunity to work with a leading global customer experience organization. Comprehensive training and career development opportunities. Inclusive and collaborative work environment. Exposure to international clients and world-class customer service practices. Performance-driven culture with opportunities for growth and advancement. Two way cab service within 30kms of radius