Walk-in | Mega-Walk-in -Drive-international voice process

IntouchCX; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Attractive Performance Incentives

Rewards & Recognition Programs

PF & ESI Benefits

2 way cab facility (home pick up and 2

Employee-Friendly Work Environment

Job summary

IntouchCX is hiring for an International Voice Support Executive in Hyderabad. The role involves handling inbound calls from international customers, resolving queries related to accounts and billing, and delivering high-quality customer service in a fast-paced environment.

Ideal candidates have at least 6 months of experience in international voice processes and are comfortable with rotational shifts. The company offers incentives and a supportive work environment at an office location in

Qualifications

• Minimum 6 months of experience in International Voice Process, Customer Support, Customer Service, or Technical Support.
• Fluent English communication and strong customer service orientation.
• Comfortable with rotational shifts and fast-paced environment.

Responsibilities

• Handle inbound customer calls from international customers (US process).
• Resolve customer queries related to accounts, billing, subscriptions, and general support.
• Provide effective issue resolution while maintaining a positive customer experience.
• Document customer interactions accurately in CRM tools and follow call handling processes.

Skills

International Voice Process

Customer Support

Customer Service

Technical Support

Email Support

CRM Systems

Education

High School Diploma / Intermediate / Graduate

Tools

CRM Systems

Job description

We Are Hiring: International Voice Support Executive | IntouchCX | Hyderabad

About IntouchCX

IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. We partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.

International Voice Support Executive

Location: Hyderabad (Work from Office)
Shift: Rotational Shifts (US Process)
Working Days: 5 Days Working | 2 Rotational Week Offs

Job Description:-

We are looking for dynamic and customer-focused professionals to join our International Voice Support Executive. The ideal candidate should possess excellent communication skills and be passionate about delivering outstanding customer service to global customers.

Key Responsibilities:-

• Handle inbound customer calls from international customers (US process).
• Resolve customer queries related to accounts, billing, subscriptions, and general support.
• Provide effective issue resolution while ensuring a positive customer experience.
• Demonstrate strong customer handling and active listening skills.
• Maintain high levels of customer satisfaction (CSAT) and quality standards.
• Accurately document customer interactions in CRM tools.
• Follow call handling processes and compliance guidelines.
• Meet performance metrics such as Quality Score, AHT (Average Handle Time), CSAT, and Productivity.
• Build rapport with customers and deliver first-call resolution whenever possible.

Desired Candidate Profile:-

• Minimum 6 months of experience in International Voice Process, Customer Support, Customer Service, or Technical Support. email support
• Excellent verbal communication skills in English.
• Strong customer service orientation and problem-solving abilities.
• Good listening, probing, and interpersonal skills.
• Ability to handle customer escalations professionally.
• Comfortable working in rotational shifts and a fast-paced environment.
• Basic computer knowledge and familiarity with CRM systems.
• Experience in BPO/Call Center/Contact Center environment is preferred.

Educational Qualification:-

• High School Diploma / Intermediate / Graduate (Any Stream)

Perks & Benefits:-

• Attractive Performance Incentives .
• Rewards & Recognition Programs .
• PF & ESI Benefits .
• 2 way cab facility (home pick up and drop ) .
• Employee-Friendly Work Environment .

• 5 days working , 2 rotational week offs .

Walk-in Details:-

Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad
Interview Timing: 11:30 AM 3:30 PM
Contact Person: HR Vijaya
Contact Number: 7075921260

Note:

Please carry your updated resume and Aadhaar Card for the interview. Mention "HR Vijaya" as the reference on your resume.

Recruitment Safety Notice

IntouchCX does not charge any fees for recruitment, interviews, training, or onboarding.

• We will never ask candidates to make payments at any stage of the recruitment process.
• We will never request financial or banking information as a condition of employment.
• IntouchCX communicates with candidates only through official channels.
• Candidates are advised to be cautious of fraudulent job offers, calls, or postings claiming to represent IntouchCX.
• If you receive a suspicious communication claiming to be from IntouchCX, please verify it through the company's official channels before sharing any personal information.