Walk-in | Intouch CX - International non- voice process

IntouchCX; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary package

Two-way cab facility

Dynamic work environment

Career growth opportunities

Job summary

IntouchCX is seeking Customer Service Associates to join our International Chat Process team. You will be the first point of contact for customers, handling inbound and outbound chats and delivering friendly, effective support.

The role emphasizes clear written English, problem solving, and empathy. You will document interactions in our systems and strive to resolve issues promptly while maintaining high quality standards.

Qualifications

• Must have excellent written English communication skills.
• Ability to multitask and manage customer queries effectively.
• Strong problem-solving skills and empathy in customer interactions.

Responsibilities

• Handle customer interactions through inbound/outbound voice calls and chats.
• Diagnose issues and provide timely resolutions.
• Document customer interactions accurately in internal systems.
• Maintain professionalism and active listening to ensure quality service.
• Manage customer expectations and follow-up timelines.
• Support customer retention through exceptional service.

Skills

Written English

Multitasking

Education

High School Diploma

Job description

International Chat Process Customer Support - IntouchCX

About The Role:

We are seeking enthusiastic and customer-focused Customer Service Associates to join our Chat Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience. The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

Key Responsibilities:

The role of the Customer Service Associate (CSA) - Chat will be responsible for:

• Handle customer interactions through inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
• Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through effective communication.
• Manage customer expectations regarding issue resolution and follow-up timelines.
• Accurately document customer interactions and actions taken within internal systems.
• Maintain compliance with company policies, procedures, and quality standards.
• Support customer retention and satisfaction by providing exceptional service during every interaction.

Requirements:

Minimum 6 months of experience in an International Chat Process (or Customer Service environment).

• Excellent written English communication skills (C1 level preferred).
• High school diploma or equivalent.
• Strong problem-solving skills and ability to multitask.

Benefits

• Competitive salary package.
• Two-way cab facility within the hiring radius.
• Dynamic and professional work environment.
• Career growth and learning opportunities.

Contact Details

• HR Name: Sakshi
• Phone: [phone]
• Email: [e-mail]