Walk-in | Immediate Joining-International Voice Process-Only Exp. Candidate

IntouchCX; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

IntouchCX in Hyderabad is seeking an International Voice Process Executive with 1-3 years of experience to handle customer interactions for international clients over the phone.

The role requires excellent spoken English, strong communication, and the ability to work in rotational/night shifts from our office. Prior international BPO experience is a plus, and the company emphasises ethical recruitment and no fees.

Qualifications

• Excellent spoken English and communication skills.
• Comfortable communicating with international customers.
• Good listening and problem-solving skills.
• Basic computer knowledge.
• Willingness to work in rotational/night shifts.
• Only Experienced candidates can apply.
• Candidates with international BPO/customer-support experience will be an advantage.

Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication throughout the interaction.
• Resolve customer queries within defined turnaround times.
• Follow company processes, quality standards, and compliance guidelines.
• Meet individual and team targets for productivity, quality, and customer satisfaction.
• Escalate unresolved issues to the appropriate department.

Skills

Spoken English

Communication

Listening

Problem solving

Basic computer knowledge

Job description

International Voice Process Executive Job Title: International Voice Process Executive

Location: Hyderabad

Experience: 1-3 years

Employment Type: Full-time

Work Mode: Work from Office

Shift: Rotational / Night shifts

Job Description

We are hiring International Voice Process Executives to handle customer interactions with international clients. The candidate will be responsible for resolving customer queries, providing accurate information, and delivering a professional customer experience over the phone.

Key Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication throughout the interaction.
• Resolve customer queries within defined turnaround times.
• Follow company processes, quality standards, and compliance guidelines.
• Meet individual and team targets for productivity, quality, and customer satisfaction.
• Escalate unresolved issues to the appropriate department.

Candidate Requirements

• Excellent spoken English and communication skills.
• Comfortable communicating with international customers.
• Good listening and problem-solving skills.
• Basic computer knowledge.
• Willingness to work in rotational/night shifts.
• Only Experienced candidates can apply.
• Candidates with international BPO/customer-support experience will be an advantage.

IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.

HR Simu-7075920827

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