Walk-in | Immediate Joiner-International Voice Process-Excellent communication

IntouchCX; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

IntouchCX in Hyderabad is hiring International Voice Process Executives to handle customer interactions with international clients. You will resolve queries, provide accurate information, and deliver a professional experience over the phone.

The role requires 1–3 years of experience, excellent English communication, and willingness to work rotational night shifts. It is a full-time, work-from-office position.

Qualifications

• 1–3 years experience in international voice or customer support.
• Excellent spoken English and strong communication skills.
• Willingness to work in rotational/night shifts.
• Good listening and problem-solving abilities.

Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional communication throughout interactions.
• Resolve queries within defined turnaround times.
• Follow company processes, quality standards, and compliance guidelines.
• Meet individual and team productivity, quality, and customer-satisfaction targets.
• Escalate unresolved issues to the appropriate department.

Skills

Excellent spoken English

International customer handling

Basic computer knowledge

Willingness for night shifts

Experience in BPO

Job description

International Voice Process Executive

Location: Hyderabad

Experience: 1-3 years

Employment Type: Full-time

Work Mode: Work from Office

Shift: Rotational / Night shifts

Job Description

We are hiring International Voice Process Executives to handle customer interactions with international clients. The candidate will be responsible for resolving customer queries, providing accurate information, and delivering a professional customer experience over the phone.

Key Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication throughout the interaction.
• Resolve customer queries within defined turnaround times.
• Follow company processes, quality standards, and compliance guidelines.
• Meet individual and team targets for productivity, quality, and customer satisfaction.
• Escalate unresolved issues to the appropriate department.

Candidate Requirements

• Excellent spoken English and communication skills.
• Comfortable communicating with international customers.
• Good listening and problem-solving skills.
• Basic computer knowledge.
• Willingness to work in rotational/night shifts.
• Only Experienced candidates can apply.
• Candidates with international BPO/customer-support experience will be an advantage.