Intouchcx Hiring - International Voice process

IntouchCX; Hyderabad; On-site; INR 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Two-way cab facility

Career growth

Learning opportunities

Job summary

IntouchCX in Hyderabad is hiring experienced candidates for an International Voice Process role. C1-level English communication skills (verbal and written) are essential, with a minimum 6 months of experience in an international voice process. Freshers are not eligible.

You will handle inbound and outbound calls, resolve queries, and document interactions while adhering to quality standards. Rotational shifts, including night shifts, may be required.

Qualifications

• Minimum 6 months of experience in an international voice process.
• Excellent spoken and written English communication skills (C1).
• Freshers are not eligible.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries and provide appropriate solutions.
• Maintain high standards of customer service and satisfaction.
• Follow process guidelines and quality standards.
• Document customer interactions accurately in the system.

Skills

C1-level English

Job description

Job description

Candidates are requested to mention HR Keerthi Mungandi when they Scan the QR at office and also On top of their resume

Job Description : We are hiring experienced candidates for an International Voice Process role. C1-level communication skills with excellent spoken English.

• Position: International Voice / Semi Voice Process
• Work Location: Hyderabad
• Experience: Minimum 6 months of experience in an international voice process
• Freshers: Not eligible
• Communication: C1-level English communication skills (verbal and written)
  

Key Responsibilities :

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries and provide appropriate solutions.
• Maintain high standards of customer service and satisfaction.
• Follow process guidelines and quality standards.
• Document customer interactions accurately in the system.
  

Eligibility Criteria :

• Minimum 6 months of experience in an international voice process.
• Excellent spoken and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in rotational shifts, including night shifts if required.
• Basic computer knowledge and typing skills.
  

Benefits :

• Competitive salary package.
• Two-way cab facility within the hiring radius.
• Dynamic and professional work environment.
• Career growth and learning opportunities.
  

Contact Details

• HR Name: Keerthi Mungandi
• Phone: [phone]
• Email: [e-mail]

Candidates are requested to mention HR Keerthi Mungandi when scanning the QR code at the office.

• Disclaimer: IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.Role & responsibilities