CUSTOMER SERVICE VOICE PROCESS

VRINDA INTERNATIONAL; Maharashtra; On-site; INR 240,000 - 360,000; Full time

Job summary

VRINDA INTERNATIONAL invites applications for a Customer Service Voice Process specialist. You will be the primary contact for clients, delivering voice-based support in English, resolving inquiries, and building lasting relationships in a global service environment.

You will actively listen, analyze issues, and collaborate with teams to ensure high satisfaction and smooth operations across regions. Excellent communication and a proactive, customer-first mindset are essential.

Qualifications

• Active listening to grasp context and intent.
• Experience in managing customer relationships.
• Strong problem-solving and troubleshooting skills.
• Excellent professional English communication.
• Experience in international voice process environment.

Responsibilities

• Listen to client concerns to identify issues and propose solutions.
• Nurture customer relationships with timely, accurate support.
• Analyze problems to develop resolutions and escalate when needed.
• Communicate clearly with clients to ensure positive interactions.
• Conduct voice-based support in English following international standards.
• Deliver high-quality service by addressing inquiries and resolving complaints.

Skills

Active listening

Customer relationship management

Problem-solving

Professional communication

English fluency

International voice process

Job description

CUSTOMER SERVICE VOICE PROCESS

Summary

We are seeking a dedicated professional to join our IT Services division as a Customer Service Voice Process specialist. In this pivotal role, you will serve as the primary point of contact for our clients, utilizing strong communication abilities to resolve inquiries and foster lasting relationships. The position demands a proactive approach to understanding customer needs and delivering exceptional support through voice channels, ensuring high satisfaction rates and operational efficiency within a global service environment.

Responsibilities

• Actively listen to client concerns to accurately identify issues and determine appropriate solutions.
• Manage and nurture customer relationships by providing timely, accurate, and professional assistance.
• Analyze reported problems to develop effective resolutions and escal complex cases when necessary.
• Communicate clearly and professionally with clients, ensuring a positive interaction experience.
• Conduct voice-based support interactions in English, adhering to international service standards and protocols.
• Deliver high-quality customer service by addressing inquiries and resolving complaints efficiently.

Requirements

• Proven ability to practice active listening to grasp customer context and intent.
• Demonstrated experience or strong aptitude in managing customer relationships.
• Strong problem-solving capabilities to troubleshoot issues and implement solutions.
• Excellent professional communication skills suitable for a corporate environment.
• Fluency in English communication for seamless interaction with a global audience.
• Solid background or training in customer service principles and practices.
• Experience or readiness to work within an international voice process environment.