Walk-in | International Voice Process Executive

Sutherland; Bhopal; On-site; INR 240,000 - 360,000; Full time

Job summary

Sutherland in India (Bhopal) is seeking enthusiastic professionals for an International Voice Process. You will handle inbound/outbound calls, address queries, and ensure customer satisfaction while maintaining professional communication with global clients.

Key requirements include excellent English verbal skills, strong listening and problem-solving abilities, and a customer-focused attitude. You should be open to rotational night shifts and working from the office, with opportunities for

Qualifications

• Excellent verbal English communication is required.
• Strong listening, problem-solving, and interpersonal skills.
• Customer-focused attitude with a professional approach.
• Willingness to work rotational night shifts.
• 5 working days per week.
• Work from office (on-site) with growth opportunities.

Responsibilities

• Handle inbound and/or outbound customer calls for international clients.
• Provide solutions to customer queries and concerns.
• Maintain high standards of customer service.
• Communicate clearly with international customers.
• Document interactions and update information in the system.
• Meet defined performance targets and quality standards.

Skills

Excellent English communication

Active listening

Problem solving

Interpersonal skills

Customer-focused attitude

Night shift willingness

Office-based

Career growth

Job description

We are looking for enthusiastic and customer-oriented professionals to join our team for an International Voice Process. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle customer queries professionally.

Roles and Responsibilities:

• Handle inbound and/or outbound customer calls for international clients.
• Provide effective solutions to customer queries and concerns.
• Maintain high standards of customer service and customer satisfaction.
• Communicate clearly and professionally with international customers.
• Document customer interactions and update relevant information in the system.
• Meet defined performance targets and quality standards.

Required Skills:

• Excellent verbal communication skills in English.
• Strong listening, problem-solving, and interpersonal skills.
• Customer-focused attitude with a professional approach.
• Willingness to work in rotational night shifts.
• 5 working days per week.
• Rotational night shifts.
• Work from office.
• Opportunity for professional development and career growth.