Immediate Hiring - Voice Process

IntouchCX; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

2-way Cab Facility

Job summary

IntouchCX in Hyderabad is seeking Customer Service Associates for our Voice Support team. You will be the primary contact, handling inbound and outbound calls to resolve concerns and deliver a seamless experience.

The role requires excellent communication, problem-solving, and a genuine passion for helping customers. A minimum of 6 months in an international voice process is required, with no freshers accepted.

Qualifications

• Excellent communication skills with clear, professional speech.
• Strong problem-solving abilities to diagnose and resolve issues.
• Passion for helping customers and delivering a positive experience.

Responsibilities

• Handle customer interactions through inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely resolutions.
• Deliver a high-quality customer experience with professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through effective communication.

Skills

Communication skills

Problem solving

Empathy

Customer focus

Job description

We are seeking enthusiastic and customer-focused Customer Service Associates to join our Voice Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience.

About the Role

The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

• Handle customer interactions through inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
• Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through effective communication.

Experience

Minimum 6 months of experience in an International Voice Process (No Freshers)

Position Details

• Role: Consultant / Sr. Consultant Customer Support (International Voice)
• Shift Timings: Rotational Night Shifts and rotational offs
• Perks: 2-way Cab Facility

What to Expect During the Interview

• Assessment: To evaluate language proficiency
• HR Round: Discussion with our HR team regarding fitment and expectations
• Operations Round: Role-related discussion with our management team

Contact

Sonia Lewis

Phone

7899915386