Walk-in | International Non-Voice Process (Contractual)

IntouchCX; Hyderabad; Vor Ort; INR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Training & Support

Career Growth

Zusammenfassung

IntouchCX in Hyderabad is seeking International Non-Voice Process Executives to handle email and chat support for international clients. Candidates should have strong written English, basic computer skills, and the ability to manage customer queries with accuracy and efficiency.

The role requires flexibility for Rotational/Night shifts and immediate joining. Freshers and experienced candidates are welcome, with opportunities for training and growth in a fast-paced BPO environment.

Qualifikationen

• Excellent written English communication.
• Basic computer knowledge and typing skills.
• Good problem-solving and multitasking abilities.
• Attention to detail and a customer-focused attitude.
• Ability to work in a team and adapt to a fast-paced environment.

Aufgaben

• Handle international customer queries through email, chat, and other non-voice channels.
• Provide accurate and timely responses to customer inquiries.
• Understand customer concerns and provide appropriate solutions.
• Maintain customer information and update records in the system.
• Follow company policies, quality standards, and process guidelines.
• Meet daily productivity, quality, and customer satisfaction targets.
• Coordinate with internal teams to resolve customer issues efficiently.

Kenntnisse

Good written English

Basic computer knowledge

Typing skills

Problem-solving

Attention to detail

Team player

Ausbildung

Any graduate or undergraduate

Jobbeschreibung

Job Title: International Non-Voice Process Executive

Job Description

We are looking for enthusiastic and detail-oriented candidates to join our team as International Non-Voice Process Executives. The ideal candidate should have good written English communication skills, basic computer knowledge, and the ability to handle customer queries through email and chat.

Job Responsibilities:

• Handle international customer queries through email, chat, and other non-voice channels.
• Provide accurate and timely responses to customer inquiries.
• Understand customer concerns and provide appropriate solutions.
• Maintain customer information and update records in the system.
• Follow company policies, quality standards, and process guidelines.
• Meet daily productivity, quality, and customer satisfaction targets.
• Coordinate with internal teams to resolve customer issues efficiently.

Required Skills:

• Good written English communication skills.
• Basic computer knowledge and typing skills.
• Good problem-solving and multitasking abilities.
• Attention to detail and a customer-focused attitude.
• Ability to work in a team and adapt to a fast-paced environment.

Eligibility Criteria:

• Freshers and experienced candidates can apply.
• Minimum qualification: Any graduate or undergraduate (as per company requirements).
• Candidates should be comfortable working in rotational shifts, including night shifts.
• Immediate joiners preferred.

Job Details:

• Job Role: International Non-Voice Process Executive
• Process Type: Email / Chat Support
• Industry: BPO / Call Centre
• Employment Type: Full-Time, Permanent
• Work Location: Hitech City, Hyderabad
• Shift: Rotational / Night Shifts
• Salary: Best in the industry, based on skills and experience

Why Join Us?

• Opportunity to work with international clients.
• Professional work environment.
• Learning and career growth opportunities.
• Training and support for eligible candidates.