Voice Process Executive

Quess IT Solutions; Hyderabad; Sur place; INR 360 000 - 600 000; Plein temps

Résumé du poste

Quess IT Solutions in Hyderabad is seeking a Voice Process Executive to handle international customer calls and provide high-quality service. The role requires clear communication, product knowledge, and the ability to manage multiple interactions in a fast-paced environment.

The ideal candidate should have 2–5 years of experience in voice processes, strong English proficiency, and be comfortable with US shift timings and rotational week offs.

Qualifications

• 2 to 5 years of experience in International Voice Process / Call Center.
• B2-level English proficiency.
• Strong customer service and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsabilités

• Handle inbound and outbound customer calls efficiently.
• Resolve customer queries and concerns professionally.
• Provide accurate information regarding products, services, and processes.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions and update records appropriately.
• Meet productivity, quality, and compliance targets.
• Escalate complex issues to relevant teams when required.
• Adhere to process guidelines and company policies.

Connaissances

Voice process exp

International calls

Customer service

Communication

Description du poste

Job Description Voice Process Executive

Location: Hyderabad (Hafeezpeth)

Work Mode: Work From Office (5 Days)

Shift: US Shift with Rotational Week Offs

Experience: 2 to 5 Years

Joining: Immediate / ASAP

About the Role

We are looking for dynamic and customer-focused professionals for the role of Voice Process Executive. The ideal candidate should have prior experience in international voice processes, strong communication skills, and the ability to handle customer interactions professionally while delivering excellent service.

Key Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Resolve customer queries and concerns professionally.
• Provide accurate information regarding products, services, and processes.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions and update records appropriately.
• Meet productivity, quality, and compliance targets.
• Escalate complex issues to relevant teams when required.
• Adhere to process guidelines and company policies.

Required Skills

• 2 to 5 years of experience in International Voice Process / Call Center.
• Excellent verbal communication skills with B2-level English proficiency.
• Strong customer service and problem-solving skills.
• Ability to work in a fast-paced environment.
• Good listening and interpersonal skills.
• Basic computer and data entry skills.
• Flexibility to work in US shifts and rotational week-offs.

Preferred Qualifications

• Experience in customer support, voice process, or call center operations.
• Strong stakeholder and customer interaction skills.
• Ability to handle difficult customer situations professionally.