Hiring International Voice Process Executive-Experienced are eligible

IntouchCX; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

IntouchCX in Hyderabad is looking for an International Voice Process Executive with 1–3 years of experience for a full-time role working from office. The position involves handling interactions with international clients over calls, resolving queries, and delivering a professional customer experience.

The role requires excellent spoken English, strong communication, good listening and problem-solving abilities, and basic computer skills. Night shifts with a rotational schedule are involved.

Qualifications

• Excellent spoken English and communication skills.
• Good listening and problem-solving skills.
• Basic computer knowledge.

Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication throughout the interaction.
• Resolve customer queries within defined turnaround times.
• Follow company processes, quality standards, and compliance guidelines.
• Meet individual and team targets for productivity, quality, and customer satisfaction.
• Escalate unresolved issues to the appropriate department.

Skills

English proficiency

Communication skills

Listening skills

Problem solving

Computer basics

Job description

International Voice Process Executive

Job Title: International Voice Process Executive

Location: Hyderabad

Experience: 1-3 years

Employment Type: Full-time

Work Mode: Work from Office

Shift: Rotational / Night shifts

Job Description

We are hiring International Voice Process Executives to handle customer interactions with international clients. The candidate will be responsible for resolving customer queries, providing accurate information, and delivering a professional customer experience over the phone.

Key Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication throughout the interaction.
• Resolve customer queries within defined turnaround times.
• Follow company processes, quality standards, and compliance guidelines.
• Meet individual and team targets for productivity, quality, and customer satisfaction.
• Escalate unresolved issues to the appropriate department.

Candidate Requirements

• Excellent spoken English and communication skills.
• Comfortable communicating with international customers.
• Good listening and problem-solving skills.
• Basic computer knowledge.
• Willingness to work in rotational/night shifts.
• Only Experienced candidates can apply.
• Candidates with international BPO/customer-support experience will be an advantage.