Walk-in | International Non-Voice Process | Immediate Joining

IntouchCX; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

IntouchCX is hiring for an International Non-Voice Process Executive to handle email/chat support, ensuring accurate resolutions and high-quality customer service from Hyderabad. The role requires clear written and verbal communication, strong English skills, and the ability to work with CRM tools and MS Office.

Ideal candidates have 6 months of non-voice experience, attention to detail, and the flexibility for rotational/international shifts.

Qualifications

• Minimum 6 months of non-voice process experience.
• Excellent written and verbal communication skills.
• Strong English communication and email-writing skills.
• Good typing speed and attention to detail.
• Good analytical and problem-solving abilities.
• Comfortable working with computers and basic MS Office/CRM tools.
• Experience in International BPO / Email Support / Chat Support is preferred.
• Willingness to work in rotational/international shifts.

Responsibilities

• Handle customer queries through email/chat and other non-voice channels.
• Provide accurate and timely resolutions to customer concerns.
• Maintain high standards of quality, accuracy, and productivity.
• Understand customer requirements and communicate professionally.
• Maintain proper records and update information in the system.
• Follow company policies, process guidelines, and quality standards.
• Meet daily/weekly performance and turnaround-time targets.

Skills

Communication skills

English proficiency

Email writing

Typing speed

Attention to detail

Analytical thinking

CRM tools

MS Office

Tools

MS Office

CRM tools

Job description

International Non-Voice Process Executive

Job Summary

We are hiring candidates for an International Non-Voice Process. The ideal candidate should have at least 6 months of experience in a non-voice process and excellent written and verbal communication skills.

Key Responsibilities

• Handle customer queries through email/chat and other non-voice channels.


• Provide accurate and timely resolutions to customer concerns.


• Maintain high standards of quality, accuracy, and productivity.


• Understand customer requirements and communicate professionally.


• Maintain proper records and update information in the system.


• Follow company policies, process guidelines, and quality standards.


• Meet daily/weekly performance and turnaround-time targets.

Candidate Requirements

• Minimum 6 months of non-voice process experience.


• Excellent written and verbal communication skills.


• Strong English communication and email-writing skills.


• Good typing speed and attention to detail.


• Good analytical and problem-solving abilities.


• Comfortable working with computers and basic MS Office/CRM tools.


• Experience in International BPO / Email Support / Chat Support is preferred.


• Willingness to work in rotational/international shifts.

Experience: 0-3 years

Employment Type: Full Time

Industry: BPO / Call Centre / Customer Service

Department: Customer Success, Service & Operations

Walk-in Details:-Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad

Interview Timing: 11:30 AM 3:30 PM