Support Executive - International Non-Voice Process

Managix Technology And Management Services Llp; Hyderabad; On-site; INR 220,000 - 340,000; Full time

Job summary

Managix Technology And Management Services Llp in Hyderabad is hiring support executives for an International Non-Voice USA Process. You will handle live chat and email support from US customers, ensuring timely resolutions and a professional customer experience.

Freshers to 2 years of experience, graduate preferred, must have excellent written English, good typing (45 WPM), and ability to multitask across multiple apps. Work from office in Malkajgiri, shift 1:00 PM to 9:00 PM.

Qualifications

• Excellent written English communication skills.
• Strong grammar, spelling, and comprehension.
• Good computer and internet knowledge.
• Comfortable working with multiple applications and browser tabs.
• Good typing speed and accuracy; 45+ WPM recommended.
• Customer-focused, detail-oriented, and comfortable multitasking.
• Candidates with an e-commerce background will be preferred.

Responsibilities

• Handle customer queries through Live Chat and Email Support.
• Communicate professionally with customers from the USA.
• Understand customer concerns and provide accurate and timely resolutions.
• Handle multiple customer chats efficiently while maintaining service quality.
• Respond to emails using clear and professional business communication.
• Create and update support tickets as required.
• Research and verify relevant information before responding to customers.
• Follow defined SOPs, SLAs, and customer support processes.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain accurate customer records and ensure confidentiality.
• Achieve assigned productivity and quality targets.

Skills

Written English

Grammar & spelling

Computer & internet

Multitasking

Typing speed

Customer focus

E-commerce background

Education

Graduate preferred

Job description

We are hiring Support Executives for an International Non-Voice USA Process. The role involves handling customer queries through Live Chat and Email Support, understanding customer concerns, providing accurate and timely resolutions, and ensuring a professional customer experience.

Key Responsibilities:

• Handle customer queries through Live Chat and Email Support.


• Communicate professionally with customers from the USA.


• Understand customer concerns and provide accurate and timely resolutions.


• Handle multiple customer chats efficiently while maintaining service quality.


• Respond to emails using clear and professional business communication.


• Create and update support tickets as required.


• Research and verify relevant information before responding to customers.


• Follow defined SOPs, SLAs, and customer support processes.


• Escalate complex or unresolved issues to the appropriate team.


• Maintain accurate customer records and ensure confidentiality.


• Achieve assigned productivity and quality targets.

Candidate Requirements:

• Excellent written English communication skills.


• Strong grammar, spelling, and comprehension.


• Good computer and internet knowledge.


• Comfortable working with multiple applications and browser tabs.


• Good typing speed and accuracy; 45+ WPM recommended.


• Customer-focused, detail-oriented, and comfortable multitasking.


• Candidates with an e-commerce background will be preferred.


• Comfortable working from the office.

Eligibility:

Freshers and candidates with up to 2 years of experience can apply. Candidates with experience in E-commerce Customer Support, Chat Support, Email Support, Customer Support, International BPO, Non-Voice Process, Helpdesk, Back Office, Technical Support, or Product Support will be preferred.

Job Details:

Location: Malkajgiri, Hyderabad
Work Mode: Work From Office
Experience: Fresher to 2 Years
Shift Timing: 1:00 PM 9:00 PM
Employment Type: Full-Time
Qualification: Graduate Preferred
Joining: Immediate / Short Notice Preferred

Freshers with excellent written English communication skills are also encouraged to apply.