Walk-in II Customer Relationship Manager

Aham Global Infotech; Coimbatore District; On-site; INR 350,000 - 500,000; Full time

Job summary

Aham Global Infotech in India seeks a client relations professional to build relationships with prospective and existing clients, understand their goals, and guide them to suitable international education and overseas employment solutions.

You will handle inquiries, counsel on study abroad and overseas career opportunities, coordinate with admissions, processing and operations teams, maintain CRM records, and strive to deliver outstanding service and high conversion.

Responsibilities

• Build relationships with clients, understand goals, and propose international education and overseas employment solutions.
• Counsel clients on study abroad and overseas career opportunities.
• Follow up via calls, WhatsApp, email and meetings.
• Coordinate with admissions, processing and operations teams.
• Maintain CRM records and reports.
• Deliver excellent customer service and achieve conversion targets.

Job description

Role & responsibilities

Build strong relationships with prospective and existing clients, understand their goals, recommend suitable international education and overseas employment solutions, and ensure an outstanding customer experience throughout the journey.

Key Responsibilities

• Handle inbound and outbound enquiries.
• Counsel clients on study abroad and overseas career opportunities.
• Follow up via calls, WhatsApp, email and meetings.
• Coordinate with admissions, processing and operations teams.
• Maintain CRM records and reports.
• Deliver excellent customer service and achieve conversion targets.