Walk-in | Hospital Success Executive

Medibuddy; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Medibuddy is seeking a dynamic, relationship-oriented professional to manage relationships with partner hospitals and drive business growth through engagement and training initiatives. The incumbent will regularly visit partner hospitals, build strong stakeholder relationships, and train reception/front-office teams to improve patient experience and increase service adoption.

You will lead hospital relationship management, conduct regular visits, resolve partner concerns, and monitor

Qualifications

• Bachelor's degree in Healthcare Management, Business Administration, Life Sciences, or related field.
• 25 years of experience in Hospital Relationship Management, Healthcare Operations, Medical Representative roles, Hospital Networking, or Provider Management.
• Strong interpersonal and stakeholder management skills.
• Excellent communication and presentation abilities.
• Experience in conducting training sessions and influencing frontline teams.
• Willingness to travel extensively and visit hospitals on a regular basis.

Responsibilities

• Act as the primary point of contact for assigned partner hospitals.
• Build and maintain strong relationships with hospital administrators, reception teams, and key stakeholders.
• Conduct regular hospital visits to ensure smooth operational coordination and service delivery.
• Resolve partner concerns and ensure high satisfaction levels.
• Train hospital receptionists and front-office staff on MediBuddy products, services, and processes.
• Conduct periodic refresher training sessions and workshops.
• Develop and implement training modules focused on customer interaction and service adoption.
• Enable reception teams to identify opportunities for upselling healthcare services such as health check packages, consultations, insurance services, diagnostics, wellness programs, etc.
• Monitor conversion metrics and drive initiatives to improve service uptake.
• Collaborate with hospital teams to execute promotional campaigns and increase utilization.
• Track key metrics including service adoption, patient conversions, and partner engagement.
• Prepare regular reports on hospital visits, training effectiveness, and business performance.
• Identify gaps and recommend improvement initiatives.

Job description

About the Role

We are looking for a dynamic and relationship-oriented professional to manage relationships

with partner hospitals and drive business growth through effective engagement and training

initiatives. The incumbent will regularly visit partner hospitals, build strong stakeholder

relationships, and train reception/front-office teams to improve patient experience and enhance

upselling of healthcare services.

Key Responsibilities

Hospital Relationship Management

• Act as the primary point of contact for assigned partner hospitals.
• Build and maintain strong relationships with hospital administrators, reception teams,and key stakeholders.
• Conduct regular hospital visits to ensure smooth operational coordination and service delivery.
• Resolve partner concerns and ensure high satisfaction levels.

Training & Capability Building

• Train hospital receptionists and front-office staff on MediBuddy products, services, and processes.
• Conduct periodic refresher training sessions and workshops.
• Develop and implement training modules focused on customer interaction and service adoption.

Upselling & Revenue Enhancement

• Enable reception teams to identify opportunities for upselling healthcare services such as health check packages, consultations, insurance services, diagnostics, wellness programs, etc.
• Monitor conversion metrics and drive initiatives to improve service uptake.
• Collaborate with hospital teams to execute promotional campaigns and increase utilization.

Performance Monitoring

• Track key metrics including service adoption, patient conversions, and partner engagement.
• Prepare regular reports on hospital visits, training effectiveness, and business performance.
• Identify gaps and recommend improvement initiatives.

Desired Candidate Profile

• Bachelor's degree in Healthcare Management, Business Administration, Life Sciences,or related field.
• 25 years of experience in Hospital Relationship Management,Healthcare Operations, Medical Representative roles, Hospital Networking, or Provider Management.
• Strong interpersonal and stakeholder management skills.
• Excellent communication and presentation abilities.
• Experience in conducting training sessions and influencing frontline teams.
• Willingness to travel extensively and visit hospitals on a regular basis.

Preferred Experience

• Prior experience working with hospitals, healthcare startups, insurance TPAs,

diagnostics, or healthcare provider networks.

• Exposure to customer engagement, sales enablement, or channel management roles

will be an added advantage.

Key Competencies

• Relationship Management
• Training & Coaching
• Stakeholder Engagement
• Upselling & Business Development
• Problem Solving
• Data Tracking & Reporting
• Customer Centricity

Role Objective:

To strengthen hospital partnerships by ensuring seamless coordination, enhancing front-office

capabilities, and driving increased adoption of healthcare services through effective training and

relationship management.