Senior Associate - Doctor Relationship Management

Medibuddy; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

MediBuddy is seeking a Relationship Manager for Provider Enablement & Vendor Management to onboard providers, implement the Provider Central Portal, train users, and ensure smooth adoption within the provider network.

You will manage end-to-end provider/vendor relationships, address operational and payment issues, ensure SLA compliance, and coordinate with cross-functional teams to improve tools and policies for a seamless healthcare experience.

Qualifications

• Strong communication and stakeholder management abilities.
• Excellent problem-solving and conflict resolution skills.
• Customer-centric mindset with high attention to detail.
• Ability to understand systems and processes and conduct effective training.
• Proficiency in CRM tools, Excel/Google Sheets, and ticketing systems.
• Organized, self-driven, capable of managing multiple providers simultaneously.

Responsibilities

• Provider Onboarding & Portal Implementation: guide onboarding, setup, and portal configuration.
• Provider Training & Continuous Enablement: conduct training sessions and provide guides.
• Vendor Relationship Management: build relationships with hospitals, clinics, and diagnostic centers.
• Issue Resolution & Payment Coordination: resolve operational issues and payment concerns with cross-functional teams.
• Vendor Performance Monitoring: analyze KPIs and share dashboards with providers.
• Documentation & Reporting: maintain records and generate monthly provider health reports.

Skills

Communication

Stakeholder management

Problem-solving

Conflict resolution

Customer focus

Attention to detail

Process understanding

Training delivery

CRM tools

Excel/Google Sheets

Ticketing systems

Organization

Education

Bachelor's degree in Healthcare Management, Business Administration, or related field

Job description

About the role -

As a Relationship Manager Provider Enablement & Vendor Management at MediBuddy, you will be responsible for enabling and supporting our healthcare provider partners through the implementation of the Provider Central Portal, ensuring they are trained, onboarded, and actively using its features. In addition, you will manage end-to-end provider/vendor relationships, resolve operational and payment issues, and ensure contractual and service-level compliance to deliver a smooth provider experience.

Key Responsibilities:

• Provider Onboarding & Portal Implementation
  • Guide new providers through onboarding, system setup, and configuration of the Provider Central Portal
  • Coordinate with internal stakeholders (Product/Tech/Operations) to ensure successful portal activation and integration into the provider’s workflow
  • Monitor and drive adoption of key portal features such as slot management, appointment visibility, fulfillment tracking, and billing
• Provider Training & Continuous Enablement
  • Conduct live and recorded training sessions to educate providers on portal usage and best practices
  • Provide updated training collateral and user guides for new features or process updates
  • Act as the go-to resource for resolving first-level functional queries on the portal
• Vendor Relationship Management
  • Build strong and strategic relationships with assigned hospitals, clinics, and diagnostic centers
  • Ensure providers comply with agreed operational protocols, documentation norms, and SLA requirements
  • Conduct regular review meetings and maintain feedback loops for continuous improvement
• Issue Resolution & Payment Coordination
  • Act as the escalation point for provider grievances related to operational issues, consultation discrepancies, or system limitations
  • Proactively identify and resolve payment-related concerns including delays, mismatches, or reconciliation errors
  • Liaise with Finance, Operations, and Provider Support teams to ensure timely resolution and clear communication to the provider
  • Track and follow up on payment status, escalations, and pending settlements
• Vendor Performance Monitoring
  • Analyze and report on key performance indicators including fulfillment rates, portal adoption, and SLA breaches
  • Share regular feedback and performance dashboards with providers to align expectations and drive accountability
  • Recommend corrective actions and support implementation to improve provider performance
• Documentation & Reporting
  • Maintain comprehensive records of provider onboarding status, escalations, payment resolutions, and performance
  • Generate monthly reports on provider health, adoption metrics, and open issues
  • Provide structured input to product, operations, and finance teams to improve tools and policies

Key Requirements:

• Strong communication and stakeholder management skills
• Excellent problem-solving and conflict resolution abilities
• Customer-centric mindset with attention to detail
• Ability to understand systems/processes and conduct effective training
• Proficiency in CRM tools, Excel/Google Sheets, and ticketing systems
• Organized, self-driven, and capable of managing multiple providers simultaneously
• Bachelor’s degree in Healthcare Management, Business Administration, or related field
• 2-4 years of experience in provider/vendor management, operations, or support functions, preferably in a healthcare or health-tech setup
• Hands-on experience with issue resolution, payment follow-ups, and cross-functional coordination