Relationship Management - Senior Associate

MediBuddy; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

MediBuddy is seeking a Relationship Manager - Provider Enablement & Vendor Management in Chennai. You will enable providers through the Provider Central Portal, train them, onboard new partners, and manage end-to-end provider relationships to ensure smooth operations and SLA compliance.

You will coordinate with Product/Tech/Operations, monitor portal adoption, resolve payment-related issues, and deliver regular performance updates to stakeholders.

Qualifications

• Bachelor’s degree in Healthcare Management, Business Administration, or related field.
• 2–4 years of experience in provider/vendor management, operations, or support.
• Strong communication and stakeholder management skills.
• Experience with CRM tools and ticketing systems.

Responsibilities

• Provider Onboarding & Portal Implementation: guide onboarding, configure the Provider Central Portal, coordinate with Product/Tech/Operations.
• Provider Training & Continuous Enablement: conduct live/recorded training; provide user guides and collateral.
• Vendor Relationship Management: build relationships with hospitals, clinics, and diagnostic centers; ensure SLA compliance.
• Issue Resolution & Payment Coordination: resolve provider issues; monitor payment status and liaise with Finance/Operations.
• Vendor Performance Monitoring: analyze KPIs, share dashboards, drive accountability and improvements.
• Documentation & Reporting: maintain onboarding records; generate monthly provider health and open-issues reports.

Skills

Communication skills

Stakeholder management

Problem solving

Customer-centric

Training delivery

CRM tools

Excel/Sheets

Provider onboarding

Payment coordination

Documentation & reporting

Education

Bachelor’s degree in Healthcare Management or related field

Job description

Relationship Management - Senior Associate

Full time Chennai

About the role:

As a Relationship Manager - Provider Enablement & Vendor Management at MediBuddy, you will be responsible for enabling and supporting our healthcare provider partners through the implementation of the Provider Central Portal, ensuring they are trained, onboarded, and actively using its features. In addition, you will manage end-to-end provider/vendor relationships, resolve operational and payment issues, and ensure contractual and service-level compliance to deliver a smooth provider experience.

Key Responsibilities:

Provider Onboarding & Portal Implementation

• Guide new providers through onboarding, system setup, and configuration of the Provider Central Portal
• Coordinate with internal stakeholders (Product/Tech/Operations) to ensure successful portal activation and integration into the provider’s workflow
• Monitor and drive adoption of key portal features such as slot management, appointment visibility, fulfillment tracking, and billing

Provider Training & Continuous Enablement

• Conduct live and recorded training sessions to educate providers on portal usage and best practices
• Provide updated training collateral and user guides for new features or process updates
• Act as the go-to resource for resolving first-level functional queries on the portal

Vendor Relationship Management

• Build strong and strategic relationships with assigned hospitals, clinics, and diagnostic centers
• Ensure providers comply with agreed operational protocols, documentation norms, and SLA requirements
• Conduct regular review meetings and maintain feedback loops for continuous improvement

Issue Resolution & Payment Coordination

• Act as the escalation point for provider grievances related to operational issues, consultation discrepancies, or system limitations
• Proactively identify and resolve payment-related concerns including delays, mismatches,
• Liaise with Finance, Operations, and Provider Support teams to ensure timely resolution and clear communication to the provider
• Track and follow up on payment status, escalations, and pending settlements

Vendor Performance Monitoring

• Analyze and report on key performance indicators including fulfillment rates, portal adoption, and SLA breaches
• Share regular feedback and performance dashboards with providers to align expectations and drive accountability
• Recommend corrective actions and support implementation to improve provider performance

Documentation & Reporting

• Maintain comprehensive records of provider onboarding status, escalations, payment resolutions, and performance
• Generate monthly reports on provider health, adoption metrics, and open issues
• Provide structured input to product, operations, and finance teams to improve tools and

Key Requirements:

• Strong communication and stakeholder management skills
• Excellent problem-solving and conflict resolution abilities
• Customer-centric mindset with attention to detail
• Ability to understand systems/processes and conduct effective training
• Proficiency in CRM tools, Excel/Google Sheets, and ticketing systems
• Organized, self-driven, and capable of managing multiple providers simultaneously
• Bachelor’s degree in Healthcare Management, Business Administration, or related field
• 2-4 years of experience in provider/vendor management, operations, or support functions, preferably in a healthcare or health-tech setup
• Hands-on experience with issue resolution, payment follow-ups, and cross-functional coordination